Radium Kagaya

Comentarios destacados

• Butchercarlos

  04 abril 2019
  Awesome Hotel, Intimate Staff

  The hotel is perfectly located next to Beitou Green Library. It tooks around 3 minutes walk to centre of Xinbeitou. The staff at the entrance are all well-prepared to serve guests. The staff would escort you from entrance to front desk and to the room. She would personally describe every information about hotels and rooms in details. And she would prepare Japanese sweets and traditional Matcha as wellcome snacks. The Park Side View Mixed Standard Suite is spacious for two persons. The bathtub is big while the in-suite Hot Spring was clear and hot enough. Wifi signal is good and stable. Breakfast buffet at TENSHOU Restaurant is highly appreciated with wide range of Japanese food. The classic Japanese banquet sets at the above restaurant is also recommended. It offers delicious food and staff would describe every single course.

  

• Viset

  08 julio 2019
  Private Hot Spring Bath

  We booked a private hot spring bath for two. We had a great experience. The room is super clean. All the staffs were friendly and professional. Overall, we strongly recommend 90 minute private hot spring experience. We like the private toilette and the private resting area of guests.

  

• kumchin

  10 septiembre 2019
  Additional charge at hotel after booking with agoda.

  I booked the hotel for 2 adults and 2 kids online. But the hotel demanded additional TWD 4400 for my 2 kids, 5 and 7 year old. I dont what went wrong with their booking system, but the guest had to pay the price. The hotel itself is fine but i hate deceitful transaction like this.

  

• 286jennyc

  30 noviembre 2019
  The quality is just not there anymore

  We come here quite often, but this time, the quality of service just got worse. As a whole, its just not maintain as it used to be. You can really see the management is cutting the budget from amenities to staff, but we are still paying for a high price for the services.

  

• kenlee868

  26 diciembre 2019
  A taste of Japanese hospitality & hot spring experience

  We decided to book Radium Kagaya hotel in Beitou after recommendation by our Taiwanese friends for its hot spring, hospitality & experience. It turned out to be quite an enjoyable 2 day stay for our first trip to Taiwan with my wife & baby girl. The hotel is more expensive than other hot spring hotels, but we believed it is worth the extra expense for the services & experience, except for a minor negative incident below. Pros: 1) We stayed in the Japanese style room 1018 with a beautiful view of the park & Beitou museum and library, and our room came with a private onsen bath too 2) As it is a Japanese themed hotel, most of the staff we met are amazingly hospitable 3) Buffet Breakfast daily was served 7-10am on the 3rd floor, and was one of the highlights during our 2 day stay. The staff were all so attentive, especially as we have a baby girl with us. More than once, the staff were asking me if they could carry the tray of food & hot cup for me to our table because I was carrying our baby girl. They also proactively provide a nice blanket for the baby chair to prevent our girl from slipping down 4) Radium Kagaya provides free shuttle bus transfer between the Beitou MRT train station to their hotel regularly. Remember to pre-book each way to ensure seats because the van can only take 8 at a time 5) Very elegant & classy looking hotel which is centrally located in Beitou, right next to the Beitou library & museum, and all the eatery are 5-10min walk away, including the Xinbeitou train station 6) Hotel is kids friendly, & they even provide kids yukata & toilet amenities with matching kids futon bath. A very nice touch! 7) Minibar in each room is complimentary & get replenish each day. It includes beer, ice coffee, pocari swaet energy drink etc 8) Each room comes with a toilet that have a high end Japanese-style bidet 9) 6th floor has a nice setting for photo opportunity 10) We celebrated our birthday during our stay, and the hotel staff surprised us with a beautiful birthday cake to our room Cons 1) The only negative experience we had was with a female staff member. It was winter raining season with non-stop rain during the 2 days of our stays. While we saw many guests with Radium Kagaya distinctive purple umbrella each, we were told by a female staff to share one purple umbrella between my wife, my baby and I because they were trying to ration the umbrella to all guests. Even though we saw more purple umbrellas in the racks, we tried to be accommodating, & decided to try one umbrella between 3 of us. However, after 5 min walking out from the hotel in the rain, and getting wet, we had no choice but to return and ask for another umbrella. This time, another staff member immediately brought out another umbrella for us to use. My wife was quite upset by then because our baby & her were already wet, and felt the staff could have been more accommodating to our needs in the first place. Overall it was an enjoyable trip, and would have been excellent & five star if not for the negative experience with the umbrella incident on day 2.