Quality Suites Pioneer Sands

Comentarios destacados

• Sightsee58277793404

  05 marzo 2020
  Work Accomodation

  Traveled from Queensland for work, Quality Suites Pioneer Sands was the ideal accommodation. Clean and comfortable rooms, with easy access to the Towradgi Beach Hotel out the secure back gate for a relaxed evening meal.

  

• cmatthews712019

  08 junio 2020
  Enjoyed our stay

  We stayed here in a 1 bedroom apartment for 1 night over long weekend. Its very close to North Wollongong restaurants, a $10 Uber ride. The apartment was clean and had a kitchen with everything you would expect or need. There was an iron and ironing board in a cupboard. The bathroom was clean and had good water pressure. The double sized bed was comfortable. The apartment had a large reverse cycle split system air conditioner which heated the apartment nicely. There was a television on lounge room which had some Foxtel channels and a television in the bedroom. I would highly recommend this hotel and look forward to our next trim.

  

• 650geoffg

  11 julio 2020
  More information on website required

  I've stayed here before for business, and now was a leisure trip. Sorry to say it was quite disappointing. The room was the same as last time - spacious, quite clean, modern, kitchen, free parking - but still has uncomfortable lounges. The bed is a bit hard, but we were provided with a blanket and extra doona to assist with this. The bedroom curtains won't keep the light out at dawn, but it's still an OK room. Understanding the issues of pandemic conditions, the problem was the hotel amenities were largely not operating but there wasn't enough info on this prior to arrival. It's not good enough to include in hotel amenities listings 'breakfast' 'fitness centre' and 'exercise room' when the gym is closed and the buffet breakfast not operating. Technically I could have ordered a continental breakfast the night before for delivery, but the room is not all that comfortable to sit around in. The website line 'Food and beverage options at this hotel may be limited or unavailable at this time. We apologize for any inconvenience this may cause' is included. If you can write that, you can write 'Gym Closed' and 'Buffet Breakfast' not available. The latter is made all the more pertinent given the adjacent Towradgi Hotel is also currently closed (for renovations), so dining options by foot are very limited. Had we had more info on dining limitations we would have booked elsewhere. On the upside there's plenty of sanitiser in the foyer areas and the staff are friendly.

  

• garytZ9242TM

  20 diciembre 2020
  Hopeless resolution of customer complaint

  Let me start by saying that I wouldn't normally write a negative review for a hotel. However, my experience with the way that my issue was resolved by the manager of Quality Suites Pioneer Sands has resulted in me reversing this opinion in an attempt to warn others. To begin, the hotel didnt have our beds ready on arrival. We had correctly booked 3 people into a 1 bedroom suite (1 x queen and 1x sofa). Housekeeping was shut and no linen had been left within the hotel room for us to make-up the sofa bed ourselves. Similarly, reception is vacant from 9.00 pm. Therefore I had to sleep on a couch. Our room was clean, but it STANK of garlic or some similar cooking odour. It clearly needed deodorising - I'm not exaggerating. I was shocked that they would have used a room smelling like this. The balcony door was left ajar in an attempt diffuse the smell, however, it was obvious to me that an o-zone deodorising machine should have been used in this room prior to our arrival. When I raised these issues the next day, I was told by the manager Im sorry, that shouldn't have happened. That was it! They were happy to charge me for a service that they didn't provide - A BED! This unfortunately left me feeling like this place lacked a true sense of hospitality. I did leave an outline of my experience via the hotels internal customer feedback platform. More infuriating was the response I later received from the manger. It was the standard cut and paste comment with no accountability or genuine concern ........ "Thank you for taking the time to write a review regards your recent stay at our hotel..... blah, blah, blah, crap, crap, and more crap" That response again left me feeling underwhelmed, made worse by the fact that it came from the manager! Do these people actually know what hospitality is meant to be? Honestly, Im not trying to be rude or nasty - this is just a truthful recount of my experience at this hotel. Most people, I'm sure, would have great time here - provided they deliver what is expected. If you do have a problem though, I wouldn't anticipate that you'd get an appropriate response or resolution (sadly, even from the manger). They just don't care about meeting their guests basic expectations. I'll choose a different hotel next time. I'm hoping that the next customer isn't treated in the same manner.

  

• Bronwyn_111162

  27 enero 2021
  Lovely Apartments

  I stayed for two nights and I found Pioneer Sands wonderful. The rooms were very clean and roomy. I stayed in the one bedroom apartment with balcony. Very modern looking apartments with all facilities in the room which you require for a wonderful couples or family stay. The bedding was very comfortable and the pillows were to die for. Sleeping was not a problem whatsoever. Televisions with cable were in the living area and in the main bedroom. The apartments also have an outdoor pool which was a plus. Very close to the Towradgi Beach Hotel, parks and beaches and only 5 minutes drive to Wollongong CBD. I would recommend a stay at Pioneer Sands due to the very clean apartments together with the wonderful staff who were very approachable and friendly. Thank you for my stay.