Quality Inn Wausau

Comentarios destacados

• Wanderer748581

  19 febrero 2020
  Terrible place and everything smells of bo

  Our second night was paid for (nonrefundable) and we still left instead of staying there. The door was misaligned and you can see right into our room, I hung a sweatshirt on the door handle because they were fully booked. The shower was moldy and smelled. The breakfast was useless. The staff were useless and smelled of bo. The entire hotel smelled of bo because of it. I purchased cancellation insurance, and even though they were booked solid, they refused to cancel the second day. My wife didn't feel good, but this was not a big deal. Would not recommend.. lol

  

• brittanyhL5980GP

  15 abril 2020
  UNPROFESSIONAL

  At first I thought this hotel and banquet hall was wonderful. We had booked it for our wedding 2 years ago. The staff was kind and accommodating. Over the last 2 years they had a change in ownership and management. Since then weve experienced people not getting back to us, leaving emails and messages unanswered, and very unprofessional behavior. At first I figured it was just they were busy and I was understanding and patient. After it kept happening I was less than impressed. Shortly thereafter, when you call they have no idea who you should talk to about anything and if you leave a message chances are you wont get a call back or youll have to wait weeks for an email back. About a month ago my fiancé and I had to postpone our wedding due to businesses having to close due to the government mandated shut down. We asked for a refund (in our contract it was stated that if you cancel your event 30 days prior you would still get a refund, which we cancelled before the 30 days). At this point we had paid the venue in full. My mom was taking care of contacting them to get things sorted out. They not only werent able to connect her to the manager (because the gentleman we were in contact with before was no long with the company and the man that answered the phone didnt know if or when the new manager would be in) but the woman in charge of the restaurant and banquet halls wasnt answering emails or phone calls either. My mom tried calling corporate just to be met with each hotel is privately owned and operated therefore they couldnt do anything about it. Now after almost 4 weeks of waiting for any type of answer we are still stuck with no refund or an answer as to why. I DO NOT RECOMMEND ANYONE TO USE THIS FACILITY FOR THE BANQUET HALL OR TO STAY.

  

• ErinDemi82

  11 agosto 2020
  Great experience with this hotel..

  Had reservations somewhere else but when we went to check in they were rude & ended up leaving. It was late (midnight) we found this hotel & they were so friendly,helpful & took care of us with no problems... Lonna was working the desk.. She was GREAT... We were in town for an emergency as my father was in the hospital she even gave us a nice discount because we were here for hospital reasons... Very clean & nice room.. Pool area is great too...They also were so nice & allowed us too stay hours past our check out time without charging us as we were waiting for Our father to get out of surgery... thank you so much Quality Inn!!!!!!

  

• tarabW4735HQ

  16 enero 2021
  Yuck! Stayed after Renovation. Needs more work!

  Breakfast eggs and potatoes were terrible. Ive had better eggs deployed to Afghanistan! Room was gross. Visible stains of multiple colors on the bedspreads. Ceiling peeling in shower. Shower dod have awesome pressure and super hot water. Full beds were very uncomfortable. And who has full beds anymore?!! Tiny TV. Guessing at 37. Mold in fridge. Hot tub didnt work well-no bubbles, couldve been hotter. Pool area wasnt too bad but hardly anyone was staying there. Should have been a clue that the place is less than nice. Overall just a dirty hotel. Very disappointed. Will spend the extra money next time for a nicer place.

  

• Ejudea

  21 febrero 2021
  Dirty and loud

  This place was not clean at all and some people on our floor kept us up all night - terrible stay would not go back. My wife called desk and they didnt do anything to cut down the noise. Also many people that were stating there werent wearing masks