Quality Inn Kent

Comentarios destacados

• VicksMadrid

  31 mayo 2017
  Muy bien todo!!

  Estuvimos una noche alojados en este hotel de camino a Seattle y nos encantó. La habitación es enorme y la cama comodisima. No tiene ascensor para subir y eso fue un fastidio ya que llevábamos mucho equipaje pero todo lo demás es genial. Está a menos de 20 mins del centro de Seattle y tiene wifi que funciona muy bien. En la habitación también hay nevera y microondas y eso siempre se agradece. Lo mejor: el desayuno! Espectacular para un hotel tan económico... habíamos leído que estaba muy bien y no nos decepcionó para nada. Había muchos platos calientes como huevos, salchichas, bacon, patatas... también habían muchos tipos de pasteleros como cruasanes, cinnamon rolls, scones, etc... y gofres de varias formas, yogures, mucha fruta, zumos, café, tes... una pasada. Nos tiramos un montón de tiempo desayunando!! Lo recomendamos 100%... además hay muchos sitios para comer y comprar por la zona.

  

• DrewO93

  19 enero 2020
  Nope! Never.

  Run run as fast as you can. This hotel was disgusting. Not to mention the room we booked already had somebody in it and they thought it was okay to stick us in another room with inadequate space for the number of people traveling. Horrible experience from start to finish and was so relieved once we checked out. This Quality Inn is lacking some serious quality. Couldnt even take a shower to wash off the grossness of the hotel because the water wouldnt even get to a tolerable temperature. Didnt bother staying for the free breakfast due to cleanliness and overall experience at the hotel. Pay a little more to stay somewhere else. Youll thank yourself later.

  

• woorih2020

  17 febrero 2020
  Excellent

  We were only here for the night to catch a flight the next morning. I am so impressed! The staff was extremely kind and hlepful. The beds were comfortable, we were able to get plenty of rest and the roomns were clean.The breakfst was delicious and there were plenty of options for everyine in my family. I wish i could have taken the hotel on vacaiton with me!

  

• HannahBurshh

  08 julio 2020
  No manager ??

  I called to make a reservation after seeing your hotel on Booking.com on July 1st. The man that assisted me over the phone said he would give me a rate of $75 to price match booking so I made the reservation and he repeated my credit card number over the phone which was alarming to me. When I arrived at 11:55pm the woman working night audit with grey hair that went to brown said there was no way they would go that low and said the best she would do is $85. I agreed to that since my mother and I had been driving all day. When I informed her that we have a service dog for my mothers seizures she said the rate would go up to $129 since they had to put us in a special section of the hotel which didnt make sense to me since federal law states that you cant charge additional fees due to the animal and you cant ask what the disability is and you cant isolate or segregate the person due to the animal. The lady working said she would cancel my reservation free of charge but my card was still charged almost $90. I came back into the hotel before I left town and the young woman working said the notes of the reservation stated I would be canceled free of charge. I would simply like a refund for this room that I did not end up using once I was told I would be charged more due to having the service animal. I have called the hotel everyday for the past week, left a voicemail and emailed the manager and still heard nothing back. The front desk staff said they had a note that they would cancel free of charge and that they attempted to refund me but it wouldnt go through which doesnt make sense to me since Ive been working in hotels for 5 years myself. I am very disappointed in the service and that I get more information from staff working the desk instead of a manager who Ive requested contact me for a week now.

  

• ntut97

  18 diciembre 2020
  Dismissive and Pretentious Manager NO STARS!!!

  PLEASE READ BEFORE BOOKING! I rate this place 0/5. No rating at all! Im absolutely disappointed and disgusted by the way my signature other and I were treated. We booked our stay for December, 10- December, 24th. Our stay however ended early. The first room we were given had a bed bug infestation and the second night we stayed there we ended up bringing up the problem to the front desk. The employee working front desk told us to just deal with it and go back into our room until we further pressed the issue, which in turn had her switch us to a nicer cleaner room and proceeded to give us a 15% off our next stay that we intended on using. A couple days later we woke up to a $250 charge on our debit card. On December 15th we went to talk with the manager. Speaking with him was the worse part, he was extremely dismissive and didnt seem to know where the $250 fee came from. He then told us it was a smoking fee, when we disagreed he walked into the back and later came back and told us there was evidence. When we asked him what was the evidence he told us to just pack our stuff up and hell issue us a refund. Since he was being dismissive and also wouldnt acknowledge the charges and the bed bug issue, we decided to just leave and get our refund in hopes of finding something better. We packed our things and checked out around 4:30pm once we finished the process we asked him how much our refund would be and if he took the smoking charge off. His answer then would be he took the smoking charge off since the housekeeper who accused us of smoking in the room wasnt around at the time and hed be adding an additional Security Violation Fee. We asked him where he got that fee from because it was only my significant other and I staying in our room. We initially added our one year old son to the paper work since hed be coming home with us in a few days, we only stayed 5 days and our son hadnt been there. We had guests but they did not stay with us they left a couple hours after visiting maybe thats where he got that charge from.. Im not done though this gets better. The manager refused to give us our refund after telling us to check out and return our keys. He continued to ignore us after check out and deal with other customers. We in turn called the police to help us resolve the situation. Upon the police arrival he still wouldnt communicate with us strictly the police. After 30 minutes of back and forth he finally agreed to give us our refund, stating hell hold the smoking fee because he still needs to double check with his employee. Not even 10 minutes after leaving his property I get a charge on my debit card so I call the customer service line and while were double checking the information the receipt over their end was not the same receipt the hotel manager gave me. While on the phone with customer service I get two more charges on my debit card for two different amounts. The issue still hasnt been resolved two days later and Im still getting charges on my card. Customer service let me know that there wasnt anything they could do since Id have to dispute this with the manager who is ignoring my calls. His staff have let me know that theyve relayed both my messages and customer service messages and he still chooses to ignore us.