Provo Marriott Hotel & Conference Center

Comentarios destacados

• JMVives

  12 octubre 2013
  Lindo hotel, con algunos detalles que lo desprestigian

  Estuve unos días alojado en el hotel para participar de una conferencia. Las instalaciones son lindas, sin ser espectaculares. La habitación es cómoda y bien equipada. Los sectores comunes están decorados correctamente. El desayuno (no incluido) es muy completo, variado y de primera calidad. No obstante, algunos detalles difíciles de obviar. El primer día me di cuenta (porque el control remoto quedó bajo la frazada) que la cama no se tendía ni se cambiaba la ropa de cama, sólo se estiraba un poco. Resumiendo, el control remoto quedó allí toda la semana... Como lamentablemente es usual en los hoteles estadounidenses, la conexión a internet en la habitación cuesta 10 dolares. El personal del front desk es amable, pero la atención en el restaurante es completamente mejorable.

  

• dorianb395

  19 octubre 2016
  Inmejorable atención

  Sumamente recomendable. Las instalaciones en perfectas condiciones, el personal sumamente calido y atento. En cuanto a los servicios ofrecidos, el room service es muy recomendable! Por la geografía del lugar conviene alquilar un coche.

  

• JMVives

  06 octubre 2017
  Excelente opción en Provo

  Un buen hotel, con calidad (y precio) Marriott. Cómodo y bien equipado para un viaje de negocios. Ubicado en el centro, y cerca de la Brigham Young University (aunque no da para ir caminando). El personal es muy amable.

  

• Bbettermd

  10 enero 2021
  Poor service all around not up to Marriott standard

  Marriotts have gone downhill recently. Our at least in this Provo property they have. We are titanium members and no longer does there seem to be any perks like previous. Not sure if its a local property problem or systemic. We tried to use suite night rewards and they wont let you unless you give a week notice. This isnt helpful when you travel last minute. When we tried to get just a complimentary upgrade is was like bartering at the market in a 3rd world country. Eventually able to get a complimentary upgrade by paying for it every night. Have never had to do that in our years of titanium membership. There is no concierge lounge access because of COVID-19. Breakfast is supposed to be included when lounges are closed. Guess what? They told us we could pay an overpriced amount for the breakfast that is supposed to be included. What a joke. We spent the last month one the road overseas and never had this issue in other brands of hotels or Marriott. Dont know whats going on with this property. Stay away if you are expecting a nice typical Marriott stay .... this place is anything but that. Oh yeah. They also dont clean your rooms daily anymore.... its once a week. We never once had that over the past month of travels in various hotels. The breakfast was always included and the rooms were cleaned daily. We travel a lot. Can no longer endorse Marriott. We recommend Hilton. They clean rooms daily and the loyalty program now appears much better they accruals deliver on perks and rewards unlike Marriott where its now like pulling teeth to get any perks like they used too. Unfortunate. Stay away from Provo Marriott folks especially if youare a rewards/bonvoy member. It means nothing here. Unless you enjoy haggling like in a 3rd world market for anything that used to be standard included service and set Marriott apart.

  

• Dani122003

  13 febrero 2021
  Poorly Prepared

  Our son plays hockey and we were in Provo for a stay and play tournament. This means they get teams to sign up and they then tell you where you will stay. After traveling early in the morning and having two games, one in Provo and one in South Salt Lake, we returned to the Marriott to check in so our 10 year old could rest before his 5:50pm game. It was after 3pm and we were informed our room was not ready. We were not the only family with this news. Accommodations for this tournament were made well in advance, so the lack of preparedness had nothing to do with a surprise number of families showing up requesting a room. We have two children who play hockey and we have traveled A LOT with them. We have been in more than our share of hotels. I would expect this from other hotel chains, but not Marriott. We remain in the lobby, our room is not ready, and it is almost 5pm. If our hockey travels bring us back to Provo, we will NOT be staying at the Marriott. We will also share this information with the many other hockey families in our traveling circles.