Prestige Treasure Cove Hotel

Comentarios destacados

• wantsfun17

  28 julio 2020
  Great Place

  Comment on the Limo Driver Lloyd Pedersen , At the Prestige Treasure Cove had the fortunate experience to have the Limo for my Son's Wedding, Unbelievable, Lloyd treated the whole wedding party with great service, fun and Total respect. If you have the chance book Lloyd he'll take care of you... Thanks Prestige will recommend you in a 2nd...

  

• T4424MWdianaf

  12 agosto 2020
  Stay at another hote

  Stayed here frequently. I booked two reservations a week apart and they only sent confirmation of the second one then when I email they sent me the same confirmation. They called to say they couldnt find the first one. When we checked in they automatically put a hold on our credit card for $600 for a 3 night stay! Cost for the damage deposit is more than the room. People should be informed when they make the reservation as not everyone can afford this to be held for a week. It gets released but takes up to week to be credited back. We have never had to pay a damage deposit before and weve stayed over 40-50 times since they opened. Also they arent enforcing their own rules around pool and spa use. People were waiting to use but they allowed some guests to stay for 2hrs and didnt ask them to leave their rule is 30mins so other guests can enjoy it as well as only groups of 6 are allowed at this time due to COVID. The rooms are ok but showing their age perhaps they should have renovated before expanding. Second stay the shower pull was stuck.

  

• peggywM5034FY

  01 octubre 2020
  Highly overrated

  Little to no service - had to ask for towels and other basic room items like coffee, cups etc and pick up later in the day. due to COVID - no housekeeping i guess. lobby - always dirty as there was construction going on and workers must have walked through the lobby. elevators not cleaned in the entire 4 days we were there. I had visited this hotel a couple of years ago when family was staying there - would not recommend again nor stay there again.

  

• LindaS6346

  14 febrero 2021
  Did not get what I paid for

  I recently booked a room at this facility in Prince George. I specifically chose this facility because of the amenities that were offered on the website. I requested a room that had a fireplace and jetted tub. When I arrived on January 21, 2021, I was assigned to a room which did have a fireplace and jetted tub. Turned out the fireplace didnt work. I had two different staff members come up prior to 6pm and they both said that they would call Maintenance. It wasnt until 2 hours later when I called the Front Desk that they informed me the call to Maintenance was not going to happen that night. This meant the fireplace in the room was not useable for the night of my stay. I asked to speak with the manager upon check out and was told if I had any issue, I had to contact the booking agency, I asked for and paid for a room with a fireplace and jetted tub. In spite of the fireplace not working, the hotel has refused to reimburse me in any way because of their cancellation policy. I did NOT cancel anything. If I had know that amenities listed on the web site were not available, I would have not booked a room at this facility.

  

• 150kristinek

  17 febrero 2021
  Great Service

  I stayed at this property last weekend with my friends. This is my favorite hotel in town. I always feel special when I come to stay. The rooms was very clean and staff was very friendly. This place have everything, onsite restaurant, breakfast bar, coffee bistro, great pool with covid restriction.