Premier Luxury Mountain Resort

Comentarios destacados

• kerrion

  20 diciembre 2012
  mas de lo que se espera

  muy buen hotel. en una ciudad un poco caotica el hotel representa un resguardo donde el personal va mas alla de lo profesional. quiero dar las gracias especialmente a mrs gergana georgieva por su empeño en solucionarnos los problemas hasta conseguirlo. tambien agradecer a mr deyan stoykov por su cercania y por estar especialmente atento con nuestro bienestar. de todas formas fue todo el personal muy amable, gran servicio y magnificas instalaciones. un consejo: date un masage, gozaras...ah y prueba al menos un dia el restaurante a la carta

  

• EULALIOALGARIN

  29 enero 2015
  Fin de semana en Bansko

  El hotel esta bien situado, ademas ponen a tu disposicion un tranfer cada 15 min hacia la pergola de donde sale el teleferico que te lleva a las pistas. Nuestra habitacion en la ultima planta era abuhardillada con muy buenas vistas a los montes Pirin. Bien decorada, y amplia, nos regalaron una cesta de fruta y una botella de vino de bienvenida. El spa muy bueno, con una buena piscina y lo mejor los jacuzzi exteriores, buen servicio de masajes, baño turco, sauna, etc. El desayuno muy completo. Hay un restaurante que se llama Amvrosia que es de lo mejor en Bulgaria, merece la pena reservar una noche para cenar. Buena relacion calidad precio. Todos los empleados muy amables, algunos hablaban español.No os perdais el casco antiguo de Bansko.

  

• pablormd1

  04 agosto 2018
  Bueno, pero no un 5 estrellas

  El hotel está muy bien, es muy cómodo y bastante limpio, además la relación calidad-precio fue muy buena, pero se echaron en falta algunos detalles propios de un 5*; no nos pusieron en una habitación con 2 camas (como habíamos indicado en la reserva) y sólo había toallas/albornoces para uno en la habitación en lugar de 2. Muy buen hotel por lo demás y los empleados muy atentos, seguramente volveré.

  

• robert9765

  21 abril 2020
  A very nice Hotel

  Bansko is a pleasant ski resort with lots to do after skiing is finished but not a noisy resort. The Hotel is a fair walk from the ski lifts but a shuttle bus is provided. Shuttle bus timings could be improved a little. Get used to the fact that Bulgarian people take things very seriously so tend not to be very welcoming, neither do they smile: Do not be hurt by this it is normal. The Hotel is mainly served by non Bulgarians and there fore they are very welcoming and smile. The Hotel is not a five star Hotel but then the price paid is not five star either. During the week the spa is fine. At weekends the kids arrive which spoils it; noisy and over-crowded. The buffet breakfast is superb; never had such a wide delicious choice with such friendly service. Lunch was out on the ski slopes. Dinner in was a bit expensive (as would be expected) but there are plenty of restaurants in the town; the walk back after is a bit of a bind but there are taxis. The only slight negative was the 'interrogation' we under went by the lady manager after we reported a leak from somewhere in our room. It was strongly suggested by the lady that we had caused the water in the room. But this little episode did not distract from a very pleasant stay in a very pleasant Hotel and ski resort. There was an odd occurrence when we were offered a room change (because of the leak) and shown two rooms we might like but they were offered at an additional cost. On booking with the travel agent we had asked for a room with a bath and shower and were told this was a Hotel with either a shower or a bath but not both. One of the rooms we were offered at an additional 30 euros per night had a bath and shower. On arrival we were advised that we had a room upgrade but found our room was in fact the normal room. Odd.

  

• 480kerryb

  06 marzo 2020
  Nice place but not 5 star

  Having stayed in 4 other 4 star hotels in Bansko, we thought we'd treat ourselves to a 5 star this year and were slightly disappointed. The hotel is a solid 4 star. The housekeeping was definitely not 5 star, glasses and cups were rinsed in the room sink, with milk residue left in the glass one day. The lobby and corridors are hot ... even by balkans standards, too hot to sit even in a tea shirt! Dress standards a highly enforced... no flip flops or sliders in the bar or breakfast even if wearing socks, we saw numerous people turned away, no shorts allowed at all in bar or restaurant and no robes and slippers allowed in bar area at any time. Yet they allowed onsie pyjamas and slipper boots in breakfast and a man with a vest in, which was slightly odd. Food was lovely, no complaints at all. We had to wait to book in as the room wasn't ready for 2 hours on arrival and were told that we were apparently 'upgraded' to a room with a mountain view. The photo is here, not much mountain to be seen and they had taken the balcony away we had on the original booking to do this. When we asked to be moved, we were told that the hotel was full, so not an upgrade, rather a fit in where we can I guess. All told, I'd save the extra cash and book a different hotel next time as the extras that apparently make this a 5 star are not worth the extra walking distance from the gondola or town.