Port Douglas Sands Resort

Comentarios destacados

• C8213WYcolinw

  22 julio 2019
  never again

  Having visited port douglas on many occasions over the years including my honeymoon i always look forward to leaving the cold of south Australia and heading north. I chose this hotel as i had been disappointed in the standards of other hotels in the past, something i brought to the attention of Amanda Fraser on checking in. On entering my apartment i was obviously in need of renovating and better cleaning ( pictures taken) . When i went down to the breakfast room it was noticeable that the FIRE ALARM was hanging down from the ceiling and when a gentleman appeared from the rear of the room i asked who he was ( Ian)and was he aware of the alarm hanging from the ceiling ? He informed me it was his daughter who ran the resort and that the alarm still worked ! It was obvious to me he was already on the defensive to support his daughter by his attitude and manner towards a newly arrived paying guest . When i pointed out that the class screen between me and the pool was filthy and that my room was also not as clean as i expected he responded by saying and i quote " what is it you expected ? we are a 3 star resort , we do the best we can " un- quote. I asked that he come and take a look at my room, which he said he would do later. When he came to my room it was with another lady ( maybe hes wife ?) who had her arms folded in front of her and looked at me as if i was a nobody not in fact a paying guest . Ian , who now suggested he was the head of the resort was verbally aggressive and shouted and i quote " Whats your problem ? your just a whinger " un quote . He was shown dirty walls ,doors washing machine with hairs/mould ,dirty/stained seat covers etc . He eventually said he would get it sorted but still could not see an issue , my photos will show otherwise. He also got into my personal space trying to intimidate me ,which was never going to happen. After i had left and returned home i contacted him in relation to my stay by telephone , he acknowledged calling me a whinger and made no apology for doing so. Further more after contacting him via the resort feedback ,i received an email that was now getting personal and telling me i should and i quote " get a life" un quote. He also had been looking me up on facebook and made reference to my sport of cycling. This man is a total disgrace to the owners of the resort and to hes daughter and son in law who are the actual management team. I will also quote from Amanda Fraser from 2007 Quote- I have never worked with holiday and permanent letting or run a business of my own " un quote - It clearly shows.

  

• dinahb2017

  30 julio 2019
  Sands Resort - highly recommended

  We had a wonderful holiday at the Sands Resort. The three-bedroom unit was ideal for our family, was clean and well-maintained. The children aged 8,9 and 13 years loved the pool. The included breakfast beside the pool was most enjoyable and helped to make this place special. The Managers were helpful and full of useful information. We are coming back next year as we were so delighted with this property.

  

• Milo991

  04 agosto 2019
  Disappointing Room

  We booked a superior 2 bedroom apartment we had read the reviews and knew the rooms would be a bit tired but the rooms we had were run down, dark, seat covers stained, blinds broken and cane furniture coming undone. Dirty oven tray in the oven, piece broken off the glass hop....am guessing by the reviews its hit or miss to the furniture in the rooms. We also experienced 2 permanent residents having a violent fight, there was a man screaming help and that he was going to be killed he then was running screaming through the place for the police to be called. The police turned up we are not sure what happened as no management appeared to be on site. The gates to make the car park secure were broken the whole time we were there. On the plus side the breakfast was fine and the man in reception very friendly. Would not recommend you would expect better for 3 star.

  

• TrailBlazer681723

  26 septiembre 2019
  Dark and Dingy Room

  Cancelled our stay after being shown our "refubished" room, as it was dark and not at all in keeping with the tropical and colourful decor one would expect in of all places, Far North Queensland. Instead it had Dark Brown decor...and just a bit drab to go with the dark and dingy....

  

• Fiona B

  13 diciembre 2019
  Gem of an apartment

  We booked this apartment for the start of our road trips in Australia - one bedroom apartment - had everything you need for a couple of nights stay - great that it had a washer and dryer - only comment I would make is that if your here for more than a coupe of days you would need more towels - 2;is not sufficient