Plano Inn & Suites

Comentarios destacados

• Nakita F

  02 diciembre 2015
  Unbelievable

  At first it was fine hotel for the price close to work. Everytime i went to the front desk with a question one would always be plugged into his phone and the other was always watching netflix. Being i worked in the hotel buisness for 2 years by far the worst customer service. But where i finally drew the line is when i came back from getting my husband from work i found one of the front desk employees standing in my doorway with the door wide open. Now that is also against the law, i can promise you he didnt have probable cause to do so. There are no drugs coming from my room and no way he felt someone was in danger in the room because no one was there. Absolutely unacceptable. Period.

  

• wendysY9494RH

  08 agosto 2016
  Horrible lack of care!!!

  We had a few hiccups on our way to check in to this hotel. So I called to say we will check in later, which the person who answered the phone approved OK. At around 7 o'clock we finally made it into Dallas, so I called the hotel again. They told me we had no more reservation it was canceled. To which I told him no I talked to somebody that I would get a little more time because we're gonna be in later. We made it to the hotel to talk to the front desk person, which he showed us The paper where we were canceled. It was 9 o'clock at night. Horrible this is never happened at this hotel before. I don't know if it was a lack of communication because they don't speak English, are if they just do not care and they wanted to book their own people over actual Americans. I'm fine with finding another hotel anyway but not at 9 o'clock at night. And if I have a three-year-old with me. The hotel was horrible The other two times we stay there, nasty rooms, no air-conditioning in the halls our lobby, no care whatsoever or customer service.do yourselves a favor find another hotel!! DO NOT STAY HERE!!!

  

• allrightie

  16 octubre 2017
  It would be a 0 if possible

  I booked this hotel through American Airlines booking.com. I then called the hotel to ask them how much extra the pets were going to be since it did not state the cost of how much extra the dogs would be. The man on the phone proceeded to tell me there was no King rooms left that we could be in we would have to take a double bed Queen I told him I had already booked he told me the manager would have to call me back and took my phone number. The manager never called me back and second of all they cancelled my reservation and never even bothered to call or email me to tell me we were traveling 1500 miles that day we left home at 4:30 a.m. and our arrival was going to be 9:30 p.m. that evening this is so rude I don't suggest anyone staying here there are too many other hotels locally they have much better service for example the LaQuinta Inn.

  

• bellaojeleye

  19 agosto 2018
  RUN FOR THE HILLS

  My friend and I arrived in the late afternoon. When we got to the room it was filthy , I could've went to a homeless shelter for free and had better sleeping space. The tub was marked up with glue. The toilet lid wouldnt stay on, bathroom was the size of my fia trunk, the refrigerator in the room was gigantic it took up half the room. The phones didnt work. It was literally a dump. I checked out 40 minutes later and sped off. They should run the place like a business and not a home for your people . Stunk up the whole place too. With curry and smoke. Never again . I ended up staying at la quinta .

  

• MarciaM4369

  09 junio 2019
  HAM Radio Convention

  We attended the HAM Radio Convention at the Civic Center. Booked a room at the Plano Inn & Suites for the night. Good location, rooms were clean but a little outdated. Surprised to see a real refrigerator and microwave in the room. Easy access to highways and local eateries. Short trip to the Civic Center. Overall not a bad place to stay