Park Hotel Napoleone

Comentarios destacados

• Jane A

  23 agosto 2017
  It does what is says on the tin

  I wasn't expecting much as most reviews weren't that great, but it was one of the few places that I knew did a gluten free breakfast that weren't asking for a minimum 5 night stay (I only visited Elba for 2 nights) It could be such an amazing hotel if they just gave it a bit of an update!! Plus points Great location nestled in the hills above Portoferraio. Nice pool. Helpful staff - gave advise on boat tours, and booked them for me. Varied breakfast. (Cereals, pastries, bread, cakes, yoghurt, fruit, boiled eggs, cold meats & cheese. Lovely coffee). I was given a whole plate of gluten free goodies, both savoury and sweet - I found in general Tuscany is fantastic for catering for 'senza glutine'. Spacious rooms, shuttered windows and aircon (even if it is very old) + lockable safe in the room. Minuses Out of date furniture, decor etc. The beds are not great. In my double room they pushed two singles together and didn't use a double mattress topper, so you could feel the gap between the 2 mattresses. Shower gel is in sachets. Why are hotels doing this? Such a waste of packaging + you can never get enough out of one sachet. Hand / face towels were starched napkins. One of the bedside sockets wasn't working so only one bedside lamp could switch on. The drains were blocked so when the full sink emptied, water and crap from the drains came up through the shower plughole. (Staff were very receptive though when I told them about the issues on checking out). Wifi is available when you're in reception only. I found that the mobile network coverage was very limited in and around the hotel, so it was hard to research the island online. No lift in the annexe (it's only 2 floors) and there was no offer of a help with heavy bags. Cleaning staff ignored the do not disturb sign on the door (not a big issue, but why have the option if it's ignored?)

  

• xabonet

  01 septiembre 2018
  Bonito por fuera, viejo por dentro

  Nos alojamos 4 días y la primera impresión fue buena pues tiene un aspecto palaciego, con piscina, bar... Pero una vez dentro vimos que no estábamos en un hotel de 4 estrellas. Nuestra habitación era un zulo bajo cubierta, oscuro, bajo, con moqueta y mal oliente (según nos aseguraron debido a las tuberías), en el que ni siquiera el aire acondicionado funcionaba. Aunque lo repararon pronto, éste no enfriaba nada. Solicitamos un cambio de habitación y lo hicieron al día siguiente sin problema. La sensación mejoró considerablemente porque ya no había moqueta y la habitación era amplia y disponía de aire acondicionado aceptable (sin mando). Sin embargo el servicio de limpieza fue pésimo, apenas limpiaban el baño y tuvimos abundantes hormigas en la habitación durante todos los días. No existe comunicación entre recepción y cocina. Esto se dio en dos ocasiones que nos molestaron profundamente. La primera fue en relación al desayuno del último día. Consultamos en recepción si sería posible desayunar unos minutos antes solamente el día del check out (algo habitual en la mayoría de hoteles) ya que, de lo contrario, perderíamos el barco a Piombino. Lo solicitamos hasta en 3 ocasiones. Incluso lo apuntaron. No movieron un dedo y nos tuvimos que ir sin desayunar. El otro percance sucedió con la cena del último día. Solicitamos reservar una mesa para la cena también en la recepción y nos aseguraron que no hacía falta. A la noche nos acercamos sobre las 20.30h (1h antes de que acabara el horario de cenas marcado por el hotel). Un señor mayor (a juzgar por su actitud extravagante durante todos los días debía ser el gerente) se negó a darnos de cenar ante el estupor de los demás clientes alegando que ya era tarde y teníamos que haber reservado... Que en Portoferraio hay muxhos sitios donde nos darían de comer... Un malentendido? Quizás, pero las formas no fueron las correctas. Considero que hubiera sido más elegante si al menos hubiera fingido que lo consultaba. Nos hizo quedar como dos embusteros delante de todo el mundo y nos dejaron sin cenar. Incorrecto totalmente. Mis dos puntos son gracias a que el servicio en general fue correcto a excepción de éste señor, y porque la piscina y su terraza están bastante bien. Si vuelvo a Elba buscaré otras opciones.

  

• franespejo

  22 julio 2019
  Entorno magnífico, hotel viejo

  Nos alojamos 4 días en este hotel en nuestra visita a la isla de Elba y las sensaciones fueron encontradas. Por un lado el entorno natural en el que se encuentra es único, perfecto para los que buscan relax y silencio. La zona de la piscina es muy bonita. Por otro lado, las habitaciones están algo anticuadas, el servicio de limpieza es pésimo y el baño tenía un fuerte olor a cañería. El desayuno es abundante pero poco variado y los productos son de calidad mejorable. En general algo lejos de parecerse a un hotel de 4 estrellas.

  

• 624ralucad

  08 agosto 2019
  Great location, staff terrible!!

  The hotel is beautiful but very old furniture,the staff is very unfriendly and you feel like you are disturbing. This is the first hotel where I feel very uncomfortable and I feel like I didnt pay , like they make me a favor! Very unpleasant feeling! The made also very unfriendly, she didnt refeel the minibar We stay for 4 nights. No bar open. You cannot drink anything after 9 oclock in the hotel !!! Disappointed!!!!

  

• EAntonietta

  16 septiembre 2019
  Should be AVOIDED at all cost...

  I stayed at Park Hotel Napoleone for 4 nights/5 days and to say that I couldn't wait to leave was an under-statement. I cannot express my huge disappointment and disgust of this so called 4-star property. Where should I start... firstly, what is stipulated on their website is the furthest from the truth. This property is opened 3 months of the year, the summer months which doesn't give much time for the hotel to be ready (cleaned/refurbished/general hotel maintenance.etc) to greet guests who have chosen to spend their summer vacation in this property. The staff are unfriendly and unhelpful and treat you that you are a nuisance. The hotel room was not clean, documentation of the previous guests was left in the room alongside a pair of socks (clearly shows the room was not cleaned prior to our arrival). The shower was dirty with hair remains. Staying there for 5 days, the pool was cleaned only once which was on our last day. The website mentions internet available but once you arrive, free internet is only in the reception and near the pool but with the terrible internet reception, the free internet was null and void. They offer no facilities and given one day it rained with thunderstorms, they didn't have umbrellas to provide the guests to even visit the city centre but reception did suggest to visit a nearby beach as "it is still nice to see when it rains". One day, I was stuck in the tiny lift and thankfully a fellow guest assisted otherwise the only other person available was the housekeeper who was not useful at all. This so called 4-star property needs to be downgraded, it was disgusting and speaking with other guests they felt the same. There was no professionalism or customer service demonstrated and noticed there was only one person who was well looked after, that we discovered later was the owner of the hotel. My biggest regret was not reading the reviews before deciding to staying at this property. I strongly recommend to fellow travellers visiting Isola d'Elba please avoid this property.