Ovolo Inchcolm Brisbane

Comentarios destacados

• 22rodda

  22 febrero 2021
  service and style: Superb!

  We had a delightful 5 night stay, we loved everything about the hotel. It was stylish and everything was perfect. Breaky was delish. Staff were all amazing but standouts were Ruben and Victoria who made us feel very welcome and relaxed! I cant wait to come back to Brisbane to visit again and I will be recommending to everyone!

  

• N8105MUemilyj

  06 marzo 2021
  DISGUSTED

  We wanted to love this hotel, this no expense spared Art Deco styling and beautifully designed rooms we thought would be the perfect final stay from our Australia trip travels, we were very wrong. We had been travelling for 3 months and had our dogs with us so picked the pet friendly rooms this hotel offered. Upon checkin we had our room total confirmed and were told they would hold $100 per night bond. Bit rough, given wed extensively travelled all around the world and never been charged $300 bond for 3 nights on top of the booking total. Weirdly enough the bond wasnt held in a separate transaction but was totalled to our booking fee as well. The check in lady was nice enough and without anything else said we checked into our rooms and obviously being backwards and forwards the next few days with our dogs everyone was nice enough. We checked out early in the morning and was not given a finalised receipt and was not emailed one despite asking for one at check out and again the following morning. Days later we were eventually emailed a receipt after the second phone call. The inchcolm had added $300 worth of PET FEES pet fees that I find out are $80 per pet per night after the fact! pet fees that are NOT listed anywhere in the terms and conditions of booking a PET FRIENDLY room. Pet fees that BY LAW SHOULD be inclusive in a pet friendly room or AT THE VERY LEAST conveyed verbally to the guest upon check in. Oddly though we were not charged an additional $480 going by the hotels logic. We were charged just enough for them to keep the entirety of our bond. At this very moment and 3 phone calls deep into their fraudulent activities I am yet to speak with a manager, yet to have any kind of logical explanation as to why this hotel thinks it can stick its hands into other peoples bank accounts and take whatever they want DESPITE being told days ago this matter would be corrected and rectified. This hotel needs to be accountable, this hotels needs a financial investigation into obvious credit card fraud and this hotel needs lessons on the laws that govern the protection of consumer purchases and penalties that result in the falsification of room fees and intentionally misleading guests by drip feeding a multitude of fees that were never agreed upon and never transparent whether in writing or verbally.

  

• benjamintT9044YZ

  07 marzo 2021
  Great getaway

  Spent the weekend in Brisbane for a weekend getaway, hotel (Inchcolm) was great! Rooms very clean and spacious for two. cocktails were a must for there happy out and Victoria was great! Awesome customer service and a true treasure to have on board!

  

• luketravel1990

  08 marzo 2021
  Spectacular Boutique Hotel!

  We had the pleasure of staying at this beautiful boutique hotel, The Inchcolm by Ovolo a couple of weeks ago. Wonderful service by the whole team, fantastic cocktails, amazing decor, great vibe throughout and exceptional rooms to top it off. (You can take your furry family along too if you book a pet friendly room, extra cost, but definitely worth it) A wonderful property to experience. Keep up the fantastic work!

  

• Drhilfoclan

  09 marzo 2021
  Why Settle For Ordinary When You Can Have Extraordinary!

  We LOVE staying at Inchcolm. From the moment Kassy and Ivan welcomed us until we had to say good by to them 7 days later, we loved every minute. If your looking for that something more and tired of staying in just another hotel then this is the place for you! This was our 3rd stay and our longest stay at Inchcolm and we will always go back. The food is always good, I especially loved the chicken. The drinks were plenty and Maya makes an amazing Martini amongst other things. The beds were comfy and our room exceptionally clean. There was nothing like walking in the door of Inchcolm and being able to sit down and have a great drink in an amazing quirky atmosphere that screams out different. Then riding the awesome lift up to my very comfy bed for the night. This place is different. Its designed to be different and we love it that way. If you want a normal hotel with ticky tacky atmosphere just like every other hotel then this is not the place for you, but if your tired of all the stock standard places then RUN over to Inchcolm and have a fab time. Thanks Inchcolm crew for making a very stressful week of being inbetween houses a very memorable fun time for us. We will never forget!