Orea Spa Hotel Palace Zvon

Comentarios destacados

• MariaJoseRL

  27 septiembre 2016
  No vayan a este hotel

  Fuimos un grupo de 12 personas, y todos tuvimos algún problema con el hotel. A la llegada 2 de las habitaciones se habían pedido con 2 camas ya que eran personas conocidas pero no parejas, pero oh sorpresa cuando llegan a la habitación y ésta tenía sólo una cama. La recepcionista no fue capaz de solucionar el problema y de muy mala gana dijo que no tenía acceso a ver que habitaciones estaban disponibles. Por lo cual personas que sólo eran amigas tuvieron que compartir cama hasta el día siguiente. En una habitación se cayeron las puertas de los closets y les dijeron que le iban a cobrar el arreglo, fue tanto lo que se alegó que no cobraron. El internet funcionó sólo por 4 días en las habitaciones y de ahí ya no hubo más, había que bajar al lobby a conectarse al internet. En 2 habitaciones las duchas estaban mal colocadas y miraban hacia afuera, así que bañarse era para dejar el baño todo mojado, se pidió cambio de habitación pero no nos quisieron cambiar. Otro compañero que se fue 3 días antes, no le cobraron 1 noche de multa como se estila en todos los hoteles, sino que todas las noches aún y cuándo avisó que su reserva se terminaba con 3 días de anticipación. El personal era muy poco grato, hablar con ellos era muy desagradable, además que sólo hablaban ruso o checo, nada de inglés y muy poco de alemán, la atención espantosa y además hicimos reserva en el Hotel Zvon y terminamos casi todos en el Palace que era de menor calidad. Lo único bueno que tenía el hotel era su ubicación, pero el resto era de lo peor de lo que he estado.

  

• Paul B

  07 agosto 2019
  An absolute delight

  Prime location at top end of kurpark. Retains late nineteenth century architecture - very attractive inside and out. We had two spacious interconnecting rooms with own lobby and balconies overlooking the kurpark. Courteous and welcoming staff. Very good value for money. Wine in restaurant is also exceptional value - not the sort of mark up you suffer in most places.

  

• Marina F

  17 septiembre 2019
  Stay Away

  Stay away from this place. 0 Customer Service !!! Very Rude stuff! Reminding the ex-communist comrades time! My mother and aunt just arrived there and having one big stress instead of enjoying the place! First upon arrival they gave only 1 room instead of 2 when we booked and paid for 2 rooms. They gave one simple reason: " Sorry we don't have any other rooms available!" Really?? booking the full trip months in advance and you don't have available room after you charged for it? After a big scandal and requesting to return the payment all of a sudden, they found one more room. Then for the next day after seeing the doctor, the doctor printed out the list of scheduled procedures. The schedule was printed and given at 11:30 when the procedures according to the list were started earlier that morning + there were only 27 out of 30 paid procedures were included so when my mother raised her concern to the Manager -Ludmila Plutava started to yell on her saying -" this is not a Sanatorium and we are not here to please you"...Really ??? paying thousands of dollars crossing half of the word to come and enjoy the wellness center and you are not there to please your customers??? Shame on you !!!

  

• luciek919

  01 marzo 2020
  Nice hotel with great location and dedicated staff

  We organized a company meeting at the hotel last week and we all loved it. Nice hotel suitable for both leisure and business, with an excellent location. Clean, spacious rooms. Attentive guest service, caring and courteous staff who anticipated guests needs. Very good range of breakfast options. Meeting facilities were just right, spacious and light meeting room with nice décor and excellent coffee break options. Fantastic lunch buffet. A true asset of this hotel is the dedicated and friendly staff who show they care and are able to react and make right when things don't work out perfectly. We especially loved F&B team :) Highly recommended.

  

• PavlaPavla

  01 agosto 2020
  Great location

  The hotel was located in the town center. Across the street there was a park and the colonnade with the Singing Fountain. My room for a one person was spacious and clean. Bathroom was really small, but for a one person it was enough. Breakfast offer was basic. But what I really liked was the box of fresh mint. You could cut it off and made fresh mint tea for breakfast. And because I like mint tea, I gladly took this opportunity. One thing bothered me at this hotel. The walls were very thin, so in the evening I heard the sound of the television as the other guests watched it. It was very disturbing, especially when I wanted to sleep and at midnight I still heard the TV on from the next room. Staff were kind and polite, check in and check out quick. Overall it was a nice stay at Palace Zvon hotel.