One to One Aldar Hotel

Comentarios destacados

• bitarbasem

  14 junio 2019
  Very Bad Experience

  Booked city view room, I was giving something else, no parking in hotel or outside, Shower not working, TV has issue, no bath towels, rooms are super small and tight. No safe to keep important stuff. Very bad experience. Checked in at 2PM checked out same day at 5PM

  

• annalee d

  06 agosto 2019
  Nice stay

  Staff are friendly and accommodating. They are making sure the room is always clean. Proper communication for any hotel safety precautions were communicated to all guests. Very accessible to grocery and restaurants.

  

• bitarbasem

  09 octubre 2019
  Bad experience

  Slow internet, small rooms, TV was not working well, bad service and not clean. No parking for cars and towels in bathroom and it cost AED 25 for each. I wont try this place again and i wish if i can give no stars ...

  

• 173levij

  10 enero 2020
  Booking room

  I called to make a booking on phone call I talked to an indian Lady Called Maha from the reception too bad she was soooooo rude to a point of telling me that she got other business to attend to than making a booking and hanging up the call on me...if she dosnt feel like working why be in a good hotel.....poor service ms.Maha very very poor.

  

• 88gracia

  15 mayo 2020
  Unprofessional and no manner receptionist named Ritika or Ratika

  We booked and pay in advance for a deluxe king room for 2 nights. After the 1st night of our stay, We discover that the room was given was not the same as we booked(WE BEEN CHEATED), It is lower than room category we booked which is standard king room (less price) only without informing us. I call reception to ask, they confirm that my conclusion is correct. Ratika or Ritika the receptionist justify that we requested for early check in that why she give us this room- but I asked her why she didnt informed us before giving. Now the worst happen!!! on her defense ( she ask so stupid question) she sounds so rude asking me why i didnt question her from upon check in (THIS IS SO UNPROFESSIONAL you have to be honest to your guest) In additional she ask me to pay more cause as per her rate that I booked was lower than the rate on her system ( come to think that I should pay more for the room that is lower category than I booked & pay) she is the reservation manager as she said , but the way she is talking, she dont know her job ( She need more training) , after that she is forcing us to change the room,she is sending her colleague 3 times on our room knocking to change the room but I didnt yet ready our things (your personal touch being hotelier was not there at all). But finally, the GM to talk to me and give us late check out as the compensation for what happen and were very thankful for that but not worth it with the stress and energy that we wasted on this no manner & unprofessional receptionist Ritika or Ratika.