Omni Scottsdale Resort at Montelucia

Comentarios destacados

• SambilMall

  25 enero 2013
  Bueno pero no extraordinario

  La comida y la atencion muy buena, el servicio para llevarte a tu cuarto muy lento, mejor ir siempre caminando y asi hacemos un poco de ejercicio, me encanto Scottsdale y volveria pero probaria con otro Hotel de la misma categoria.

  

• eduardoc302

  23 julio 2019
  APOYO Y RESPUESTA INCREÍBLE

  Pase por un pésimo momento, al estar haciendo el check out, resulta que deje mi backpack , por un lado de mi para realizar el trámite y de repente ya no estaba ahí, DESAPARECIÓ! en ese mismo momento solicité el apoyo del personal y realizaron de una manera excepcional, la búsqueda en las cámaras de seguridad donde se aprecia que una mujer con un bebé, la agarra y abandona la recepción! inmediatamente se dieron a la tarara de buscar a la mujer, resultando que ya había hecho su check out y se había marchado del hotel, cabe hacer mención que dentro de mi backpack se encontraban dos cámara fotográficas una d850 asi como una Z7, un ipad pro, un iphone x, mi PASAPORTE Y MI VISA, lentes de sol, así como todas las 3,000 fotografías que había realizado durante mi viaje de 15 días!!!! es decir estaba en SHOCK!!!!! de forma admirable el jefe de seguridad, así como el manager, de inmediato localizaron los datos de la mujer que tomó mis pertenencia, le llamaron y al hacerle saber que se había captado en cámaras, que ella era la responsable, contestó que regresaría al hotel y me devolvería mi backpack!!! situación que si sucedió diez minutos después, disculpándose la mujer argumentando que por ERROR había tomado mis cosas, pues tenía ella una backpack similar, lo cual para mi no resulta creíble y más cuando iba cargando ella a su bebé al momento de tomar mis cosas, las cuales tienen un peso aproximado de 8 kilos por todo lo q llevaba dentro. solo quiero agradecer infinitamente el apoyo y la gran respuesta por parte del personal! pues literalmente salvaron mi viaje, al recuperar no solo mis cámaras y demás artículos! De tan solo pensar la pesadilla que sería realizar la denuncia del robo, así como la pérdida de mi pasaporte para regresar a mi pais y la visa para ingresar a los estados unidos! MIS MAS GRANDE RECONOCIMIENTO Y MI AGRADECIMIENTO

  

• parablepic

  17 febrero 2021
  Rachel - Exceptional Customer Service!

  I stayed at the Omni during Valentine's/President's/Pandemic weekend. I had called to ask questions about the property in my search of where to stay. I was connected with Rachel at the front desk who sealed the deal for me to want to stay with Omni. She answered all my questions with a great attitude (there were lots), and promoted all that Omni had to offer. Although it was a bit pricier than other hotels I was looking at, to have service as such, I knew it'd be worth it, and it was! Everything about my stay at the property was magnificent. If I ever return to Scottsdale, I plan on returning to the Omni, along with recommend to any friends traveling to the same area. Kudos Rachel for your excellent customer service!

  

• Iwannago

  17 febrero 2021
  Beautiful but worn

  We spent one night for a small family gathering. The outdoor landscaping was exceptionally lovely. My main observation is that while the design and decor of the hotel are very interesting and beautiful, with many authentic Moroccan pieces, the furnishings in the 2 rooms we booked were worn and tired. Im sure at one time, the property was a knockout. The bedding gave me the creeps as the only cover was a obviously old and flattened quilt which was triple sheeted as many hotels do these days. In the time of Covid, the fact that the sheets would separate and you would touch the very old quilt that the last guests had touched, was unsettling to say the least. We went to breakfast and one waitress had to cover a large area alone. She tried her best but it just wasnt possible to cover the number of tables she had inside and out. We ordered coffee and toast. The coffee came in a small cup and we never were offered a refill. The toast took so long we cancelled the order and left as we had a spa appointment. We felt the property was overpriced due to the service and room comfort. I would not revisit until I learned of an updating of the property.

  

• Beaching14

  14 marzo 2021
  Relaxing, beautiful vacation at the Omni Scottsdale

  My husband and I stayed at the Omni Scottsdale at the end of February 2021 to celebrate our 25th wedding anniversary and for a break from caring for my elderly mom. The hotel itself and the grounds were beautiful and from the minute we got there til when we left the staff were very attentive and very nice! We felt welcomed from the start. The pools were so inviting and to my surprise they were heated so we got to enjoy some leisure time at the pool and it was so relaxing. We had great weather while we were there and the sunsets were beautiful! We also got to enjoy their spa which was wonderful! Our massages were great and then we enjoyed the sauna, cold plunge, and steam room and whirlpool. It was AMAZING!!!! We definitely felt more relaxed when we left than we got there. In fact, if we could have, we would have stayed longer and we are looking forward to coming back!