Ocean Vista Resort & Residence Mui Ne

Comentarios destacados

• nuttapornk2015

  02 julio 2019
  Great accomodation and not far from Muine

  I stay apartment 3 bedrooms, in master bedroom, with a big bath tub and great ocean view. Hotel service is quite good, I like breakfast with various choices both international and local food. You can travel from hotel to Muine take around 30 minutes.

  

• Qkfhb

  23 diciembre 2019
  Every year is getting worse

  I normally rent an apartment here for the whole month of December. We pay a considerable amount of money for it. This year we had the awful surprise that we need to pay an extra ticket of 50.000 vnd per person to use the beach (umbrella and chairs) and this ticket is just for one entry!!! If we stay one hour with our children, go to have lunch and than come in again we need to pay extra! On top of this we are not even given the towels but we need to take our own. Unbelievable. I would he happy to pay but getting a good service. The service is poor. The beach is not clean (plastic cups and wraps everywhere) for the amount of money we pay. I will not come back next year. The reason why they did it is because they built an extra building of studios (???!!) And they then realise that there is no space for everybody on the beach. Unbelievable. I feel sad because I have been spending here the whole month of December since years. I will start looking for something else.

  

• attednev

  20 junio 2020
  The worst experience poasible

  I could write a poem about my experience in Ocean Vista as I am a long term rental. 1. Each block has constant electricity blackouts. The staff claims the problem is being fixed but nothing happens; they give no alternatives to the guests such as providing an alternative accommodation or anyway a solution to the issue; they just say to wait. Every time the give a deadline for the issue to be fixed, as soon as the given time comes, a new deadline is added up. Its now 9:30pm and Ive been waiting in their lobby since 6:50pm. During this time they didnt even bother to offer me a glass of water 2. Despite I live here, whenever I leave Ocean Vista and I come back after 3-4 days, security stops me and I have to provide at all times my information. Back I. April, they even had no clue that I live here and I had to show them my rental contract: THAT WAS HILARIOUS 3. All apartments are no soundproof at all. You will hear plenty of guests screaming, shouting, slamming doors from as early as 6am can be till late night. They just dont care 4. If you dont rent with Ocean Vista company directly, youre not allowed to use beach or swimming pool, which is just funny as I dont understand why people who rent in a different way should be discriminated like that 5. Last but not least, common areas are DIRTY. See the pictures I attached right in front of my apartment to see thousand of cute ants walking by. Great, especially during this post Covid-19 era I have complained about all above points to the staff several times, but all the times Ive been told ok sir and nothing ever happens. Once I even left my phone number and name to the staff asking for the General Manager - Ms. Lily, to call me back, but needless to say, that has never happened. I guess if she doesnt bother to follow up with her guests, how can the staff do that?

  

• jc2020TA

  13 julio 2020
  Helpless staff, facilities to be reviewed

  This condo is managed in the very worst way I ever experienced. You are required to pay for beach or pool access extra money, even if you are Ocean Vista guest!! When you pay for the beach, you are not even given a towel, you need to bring your own from home. The staff at the beach does not even bother to help you put the cushion on the sun-chair, they prefer looking at you doing it rather than helping. They gather in small groups of 3-4 people at the beach and laugh and joke, but they do not care of the guests at all! What for do I have to pay money if I do not receive any service for that?? The sun-chairs at the beach are rusty, old and cushions dirty. I wonder when they have been cleaned the last time. All rooms and corridors inside the condo are noisy and I have NEVER seen security walking around inside the building to ensure the guests are quiet, especially late at night or early in the morning. Security at the main entrance smokes, joke with each others and wear flip flops rather than work uniform. I think it would be better they walk around to maintain the tranquillity inside the condominium, as it should be! I wish Ocean Vista management does something about it as all this is so disappointing. I strongly discourage staying here.

  

• lyubovb908

  12 julio 2020
  Doesnt cost its money, unpleasant staff

  So Im really upset with renting apartment in this place. When you pay much more money than anywhere in Muine you suppose to use sun-beds on the beach or even swimming pool. But you couldnt. Only owners can use it. But you will pay a big amount for rent, and you will pay extra for visiting beach or pool. Most of staff are unpleasant and not smart. They lost our contract for autonomous electrically, and we had to stay without it but we paid. I had to spend hours on reception to solve problems. Staff didnt want to help us at all and they lied that our apartment doesnt have contact for it. Very often have problem with electricity, if you have expensive gadgets be careful. The problem is that it is the only condo in Muine. I wish new more comforts complex will appear in nearest time. Because here you have to suffer for your own money.