Oakwood Residence Hangzhou

Comentarios destacados

• ezequielcardozo

  26 julio 2013
  Muy bueno , pero el servicio un poco malo

  Estuvimos en el restaurante y la comida estuvo bien pero tardaron más de una hora en servirnos! Por lo demás merece la pena ir, las habitaciones son muy confortables y limpias, con buenas vistas y agradable decoración, la localización es muy buena cerca de sitios de interés y turismo

  

• Pilar G

  04 septiembre 2019
  The building is wonderfull, but the staff is really amazing!

  We stay here for six months. And we feel really at home. Right from the beginning we met Wendy who speaks perfect English at the reception and she helped us to book train tickets for our China travel! As we did not speak any chinese this help was very precious. At the gym, the manager ( Jackie) was so helpful from the very start, to keep all of us in shape sharing with us his health wisdom (helping my son to work for his knees) and explaining us so generously about martial arts. At the reception every time we needed something ( You need many things when you arrive to China) and do not understand chinese. Things LIKE finding something to buy, finding an adresse, need to print, EVERYTHING me, my husband or my children need, allways Wendy or Coulson was there to help). Also, and most important, when we had a medical problem (my husband had a very painfull ear infection), even if it was on Sunday the director of the hotel comunicated with me all the time and sent his employées, Lynda and Coulson to take care of us. They brought us in a taxi to the best international clinic, and we saw a chinese ear specialist doctor on a sunday who was amazingly good. What can I say? Then we are often invited by the hotel to great activities which allow us to learn about traditional chinese culture, like a visit to the tea village, or to the sword museum with a chinese guide, or to participate in the so famous dragon boat festival. At the gym residences can go to activities as YOGA three times a week. Also I am as lucky as to know Jackie who is in charge of the amazing gym, who teachs me other precious treasure from chinese traditional culture: TAI CHI. Now we are back to Canada, but I am missing everybody already. the gym and swimming pool, sauna, the restaurant, the breakfast buffet!! I have to say that we are really really thankfull to all the stuff for making our stay really comfortable and to make us feel at home. I hope to come back soon. But Oakwood will be allways in my heart. Thank you Jackie, Wendy, Lynda, and Frederic and everybody.

  

• 929nicolasm

  27 septiembre 2019
  A gem - tremendous value

  Perfect business stay at Oakwood Residences. Check in super fast and efficient, in 5 minutes I had the key to my room. When you tap your key in the elevator to activate it you do not need to press your room floor button, the smart elevator does it automatically - wow! The room was so spacious, the WiFi connection super fast, the bed really comfortable and the bathroom very clean. Tried the restaurant in the south tower and what a nice surprise, an a-la-carte fusion menu with western and chinese food, very well presented and executed. The staff was very extremely attentive, friendly and polite. No need to go to big branded hotels - the Oakwood is my new favorite hangout, best value in town.

  

• clubchef33

  07 diciembre 2020
  nice hotel

  I had a fantastic stay in Hangzhou, the hotel is clean and the service very kindly. Rooms are very clean and comfortable. Nice Breakfast and good coffee. Only 10 minutes walk to the west lake and 15 minutes by car there is a luxury shopping center. Hangzhou Tower

  

• Lorenxo22

  17 noviembre 2019
  Okay but some issues

  The apartment we had a couple of weeks was spacious and comfortable, but we encountered several issues. When we arrived, no one greeted us or offered to help us with our luggage. Although our apartment was considered nonsmoking, it was on a smoking floor and on our last evening we could smell cigarette smoke throughout the apartment, perhaps coming in through the ventilation system. A couple of days in, we had mosquitos (maybe because we had to open the windows to let in some cool air) and wound up with bites. When we complained, we were given an anti bug gizmo that seemed to help but required a 100-yuan deposit. Another troublesome issue is that the temperature is centrally controlled by the building, and we were too warm several nights with no way to control it. There is some control over the fan but the temperature hovered around 25C much of the time. Finally, the residence does not have luggage racks, so we had to put our suitcases on chairs. Also, the laundry machine is in a closet in the bathroom, which is a little unhandy. On the positive side, the housekeeping staff were very nice, the breakfast room and resident lounge were quite pleasant, there are several restaurants and a Family Mart in the middle of the south tower across the street, and the location is good if you prefer to be on the north side of West Lake, which is good for the Botanical Garden and Guo's Villa, both well worth visiting.