Novum Hotel Ambassador

Comentarios destacados

• laurahC9928HM

  12 marzo 2019
  Horrible! Walked out after one night.

  The stay was horrible. For the price we were expecting something completely else. Elevator was broken, and due to an injury I should not even use stairs. Room was DIRTY, e.g. when you kneel down on the carpet to put your shoes, your stockings/pants turn grey due to the dirt/dust/sand. Bed was not comfortable and pillows felt old and were not even close to normal hotel standards. After complaining the housekeeping person in charge(?) came to check with a man and they were laughing at us (and stupid not understanding that I understood German....). And then they just left without saying anything. 600 for three people for four nights. Also the third person could not join due to a funeral and they did not even let us change to a smaller room after we informed them. Also you can hear your upstair neighbor peeing.

  

• igors0702

  28 mayo 2019
  Superbly

  Excellent location - 10 minutes walk from the Central station. 5 minutes to the main Cathedral of Essen and its Treasury. Near shopping street with lots of shops and great shopping. Clean room. Very friendly staff. Very calmly. Excellent coffee.

  

• TCPS

  21 octubre 2019
  Many issues with this hotel, wouldn't come back

  Cost was excessive for what the hotel offered. Room was very small with single bed, unlike most hotels which provide guests travelling alone with a double or twin bed room. Based on the fire plan map, all rooms on that floor are small. Door lock, was faulty when closing from the inside, and required some fiddling every time. Room smelled of cigarette smoke. Mattress had a dip in the middle and was uncomfortable. Only one cushion was available. Two shelves were available to put clothes on, but one was occupied by the safe. The other shelf was very dusty, so I first cleaned it myself then put my clothes there. Silverfish insects were present on the wall, which is something quite uncommon in hotels. The bathroom was renewed recently, but signs of mold were present on the wall. The air vent was not sucking any air, as proved with the tissue test. Basically it was so dirty and clogged with dust that no air could pass. I removed some of the dust using the room keys and finally the air vent started sucking air. Internet connection was fast. No lift available in the hotel. Breakfast area had a selection of nice food, but I found a worm wriggling in the cereal dispenser. I called the waitress and pointed at the worm and she immediately took the cereal away replacing it with hopefully a new batch. During the day I purchased my own cereal in the local store. Two days later I checked the cereal dispenser out of curiosity and noticed a moth trying to escape from the cereal, so I freed it and it flew away. The hotel should probably take care to buy cereal in smaller batches and store it in a dry place. Half of the hotel signs outside the hotel were not working, suggesting improvements are needed! Room booking was sub-optimal: I specifically required a quiet room away from the main passage way, but I was offered a room opposite the door used to access the stair case. Fortunately another room was also available. My colleague was allocated in another building, so to have breakfast it was necessary to walk on the street between buildings.

  

• RodrigoArrais

  29 octubre 2019
  Just terrible

  Im a Brazilian lawyer who stayed at novum hotel ambassador in Essen. Had to come to Germany to visit some friends. Anyways, had some very bad experiences at The hotel. I travel all over the world and my stay here was bad. First, when I arrived in the hotel, i had my reservation made and paid for, gave the front desk the reservation on paper ( as I had printed it) with the number of the reservation, credit card, etc. it took them 15 min to find it and let me get into the room. The next day, at around 10:30, i was sleeping ( remember I had just arrived from Brazil) and someone just opened the door of my room. No knocking or anything...simply opened the door. I said I only speak English, the person said something in German and left. Five minutes later I receive a call telling me my check out time had arrived. That I had to leave at 11! Well, I paid for four days in advance! Had to wait sometime till the lady at the front desk could find what was wrong..said she would see if I could stay at the same room! Later, she found out my reservation was all right! The second day, someone just opened the door of my room again! Come on! It never happened to me anywhere...not in the craziest Asia hotels Ive stayed before...but here in Essen, it happened twice. Well, Im writing cause I hope someone will read and make sure the service will get a little better here.

  

• Benja_Aranjuez

  03 diciembre 2019
  DEATH BUGS AND BROWN DISGUSTING STAINS IN THE SHEETS (!)

  I booked this hotel because is really convenient. The location is great, but the place is absolutly disgusting. Dirty carpets all over, elevator always out of order, stinking smell in the rooms and corridors, and blood stains in the curtains. I requested a new room since the one I was given didn't have a table or a chair. They sent me to this absolutely dirty room, and after going up and down for the second time ( elevator is always out of order) I was given "the best" room according to the reception lady. When I arrived there, at 21:00 pm, the room was still dirty, dust bin full of left food, and literally, brown stains on the sheets. I couldn't believe it. I will neve go back.