Novotel Suites Riyadh Dyar

Comentarios destacados

• joeluft

  02 marzo 2020
  This property needs works urgently!

  We were checked in by a not so friendly lady. She spoke a bad English and was not welcoming at all. She did not identify me as Accor Accor Platinum member. She took our passports, credit cards, charged the whole stay. When I made the reservation, I made clear I wanted 2 beds (2 male guests in Saudi Arabia in the same room!). She said, we charge. Charge was one of the few words she pronounced correctly. We were too tired and accepted. No free drink voucher issued, no room upgrade, not a single "thank you". You definitely need to improve customer attitude!!!!! The room was on 5th floor, terrible smell of smoke outside, fortunately none in the room. The view over the Kingdom tower was breathtaking, but the glasses were covered by sand. I guess they were never cleaned since the hotel was built. Nice large bathroom with a very good shower, full of bad amenities... we had 2 large towels and 1 hand towel. The next morning we run out of toilet paper , we were provided with one. Breakfast was not included and, surprise, we took the extra charge . It was one of the most saddest breakfast in my Accor life. Drinks were always non existent and staff was surprised we asked for juice. Back to the room, bed (king plus the extra roll away) were ok. A/c was ok, but the feeling was not. At a more accurate check, the carpeted floor was very dirty. I had a pair of white soiled slippers, they were black the next day. There were flies smashed over the curtains, a strong sewer stench while stepping into the bathroom. 2 bottles of water were provided, I had to request them again the next day. Housekeeping was a bit farfetched.

  

• AymanAAF

  19 junio 2020
  Terrible Hotel, No Hygiene, risky to stay

  Manager never show up and it seems he is not up to that position. Housekeeping is terrible and it seems the staff never worked in any hotel chains. Simply, it is a local hotel with the logo of Accor. Very risky to stay since front desk/reception/security staff are not available most of the time especially night shift.

  

• The1975sss

  21 junio 2020
  Not complying with covid 19 regulations

  The house keeping are wearing their masks the rooms are poorly cleaned and not maintained, towels are warned out. The staff are not friendly except the reception. Overall i will not stay in this hotel again

  

• gulzucker

  20 agosto 2020
  Could be better

  It was the worse experience in Riyadh. The hotel is very obsolete and needs to be renovated, rooms are not clean. Housekeeping is very nosy about the life of the customers, which is not acceptable. I didn't like the breakfast in the hotel. It doesn't worth money you pay.

  

• abdasiri

  08 septiembre 2020
  Bad cleanliness

  Very Bad cleanliness in rooms ,elevator and rest room.This branch doesnt meet the All-Accor cleanliness stander as i saw around the word so they need give chances to their staff to work like professionals