Novotel Christchurch Airport

Comentarios destacados

• LUIS JAVIER C

  15 diciembre 2019
  Buen hotel

  Hotel nuevo con habitaciones amplias, cómodas y limpias. Ideal si llegas tarde al aeropuerto o sales temprano. No conseguí que funcionase el wifi (me decía que ya había salido del hotel). Precio caro, por lo menos podría incluir el desayuno. Cenamos y la comida estaba bastante buena, el servicio a velocidad normal del país (es decir, un poco lento pero tampoco mucho) y precio sólo ligeramente alto.

  

• pencilskirt

  17 mayo 2020
  Completely Let Down By Bad Business Manners

  My parents stayed here the night before their early morning flight back to Europe. We arrived with them to check them in and have a look at the new hotel which we have watched being built gradually over the past couple of years. We were stood at reception with them when the (unwelcoming) receptionist asked my father how many people would be sleeping in the 'double' room they had booked. My parents were insulted and we were all appalled that the question was asked. We have some airbnbs in our family so I know exactly why it was asked but I would NEVER ask this question when a guest arrives at our accomodation. We discreetly monitor the airbnb guest activity if we have any suspicions. Such a shame as the hotel looks nice and the porter who brought the bags to the room was lovely. We were planning to have dinner together before we headed back to South Canterbury and no surprise that we decided not to dine at the hotel and headed into the city. I suggest you think about your customer service when 'welcoming' guests into your hotel.

  

• Suzzysusan

  29 octubre 2020
  Outstanding

  I'm reviewing your hotel five stars based on one of your customer service representatives, you have a young man working for you if I'm remembering correctly I believe his name was Josh. After checking in to the hotel Josh could not have been more helpful taking me and my bags to my room engaging in real genuine and interesting conversation he made me feel welcomed on a personal level rather than making me feel welcome like it was just his job. Once we got to the room he could not have been more helpful explaining how things worked and wishing me an amazing stay. Later on that evening I proceeded to call the guest services we're luckily enough I spoke to Josh again and he could not have been more helpful answering my enquiry. All of your staff that I've spoken to or encountered have been lovely however I wanted to take this opportunity to give praise to an amazing young man who takes his job clearly on a personal level and not just as a job. You should be proud and humbled that you have such an amazing staff at your hotel. especially this young rising superstar in this industry I believe he is a long and fulfilling career head.

  

• Cucho

  13 febrero 2021
  Quarantine in New Zealand

  My niece and her husband(a kiwi) are in quarantine at the hotel. I wanted to send something to celebrate half way through it.. I spoke with Declan and he made all the arrangements for a Pavlova and flat whites and hot choclates Thanks to Declan and Chef and everyone at the hotel who helped me with the surprise

  

• LisaMarie8998

  28 diciembre 2020
  Managed Isolation

  This review is not only for the hotel staff but the NZDF, Nurses of Canterbury, and the NZ government. Everyone was amazing and helpful, the nurses were as general as possible with our testing. Food was fine for what they had to deal with. Being able to go outside anytime was a huge bonus. Our room looked over the tarmac, the twice double glazed windows meant we couldnt hear anything except the US Airforce plane arrive and depart- which was a highlight to watch :) Once International travel resumes this would be a great overnight before international flights due to proximity to airport (1min) and how quiet it is for a restful sleep.