Novalis Hotel

Comentarios destacados

• LeicsLad74

  13 abril 2014
  Adequate and cheap

  I stayed here two nights on business, I arrived on a Sunday lunch time and everything was locked up and even though I had booked nobody was there initially, luckily a lady who I think was a cleaner turned up and let me in when she had found my booking. A very basic hotel, clean and comfortable, close to a main road but you couldn't hear any noise from it, the food in the restaurant was very nice and I couldn't fault the breakfasts either

  

• Jerome95

  11 mayo 2014
  Easy stop and good food

  Located close to the motorway, this hotel provides a very good level of services : room clean and wide, staff friendly and taking care, good food for an evening dinner in the middle of a kind of industrial estate area. On a business point of view, this is the kind of place you may look for as a convenient travel stop

  

• Oscar Edgardo B

  17 julio 2016
  Servite solo.

  Es un hotel muy extraño. Tiene horario de recepción y luego cierra sus puertas y se atiende uno mismo. Por supuesto en un espacio acotado. Si necesitas algo urgente arreglarse. La dueña o gerente no habla español y balbucea ingles, difícil entenderse. Por la noche tarde aparentemente hay un vigilador que nunca ví. Hotel en la soledad de la ruta. La habitación muy buena, la limpieza acorde. Faltan los responsables y encargados que lo atiendan. Por esto es caro, pague un servicio que no recibí.

  

• SALLYDOG52

  06 agosto 2020
  Handy clean hotel near airport and supermarket

  Stayed here at end of cycling tour on our way to Bordeaux airport. Arrived to find reception unmanned and the wall mounted check in machine which dispensed keys not working. Had to wait over an hour to get in . Aided by another French speaking guest who phoned for assistance. Room with kettle great . Cool . Air conditioning. Sad about the difficult check in . Staff friendly and helpful.

  

• Tadsa

  23 agosto 2018
  Awful hotel, rude staff - stay somewhere else!

  We did not originally book this hotel. We booked another via Booking.com and had it confirmed only to be told less than 24 hours before our booking that they had overbooked. This hotel is dreadful. The Receptionist on arrival was extremely rude and unaccommodating. The decor is laughable - like something out of the Hotel Inspector BEFORE she makes changes! They gave us one paper coffee cup between the 3 of us. The room was NOT large enough to accommodate a family. The lighting was inadequate. There was no bar, no restaurant, no facilities other than a vending machine with chocolate bars in it. To cap it all, we had to leave early the next day to catch our flight from Bordeaux and found that the exterior gate was locked. There are no staff on site at all and we were starting to panic. Then I noticed a small sign written in French that I managed to translate which said that the code to let yourself out is on the room key. What a farce! This hotel calls itself a "boutique" hotel and thinks that it is quirky. I love the idea of somewhere very individual and with character but this establishment does not achieve that. Appalling customer service too.