Nosy Be Hotel & Spa

Comentarios destacados

• Agustineta

  22 abril 2014
  Agradable y calido lugar en Nosy Be!

  Nos alojamos por dos noches. El lugar es muy lindo! Las habitaciones son amplias, comodas y limpias. Muy agradables! Hay agua caliente en el baño. Algo antigua la decoracion. Hay aire acondicionado en la habitacion y mosquitero en la cama. Al atardecer va personal del hotel a colocar productos antimosquitos y a acomodarte el mosquitero. La pileta es esplendida. El resto y su comida, riquisimos. Todo el personal son super amables y serviciales, inmejorable la atencion. Con respecto a la playa, nosotros llegamos dos dias despues de un ciclon, por lo que estaban ordenando y limpiandola de algas y suciedad que habia traido el mar. Solo hay wifi en las areas comunes. Y la caja de seguridad esta en una habitacion aparte cerca de la recepcion. Por su ubicacion, no se puede salir a caminar alrededor del hotel.

  

• Juan José G

  02 septiembre 2019
  Bien pero mal

  Los horarios lógicamente son los de allí... a las seis de la tarde es de noche y a las ocho como muy tarde a cenar.... No aprecié un poco de empatía con los horarios extranjeros.... a las diez pides una copa y como que no te miran muy bien porque quieren cerrar... Si tomas las tres o cuatro malas caras de algunos camareros que trabajan allí y las contrastas con otros tres o cuatro majos, obtienes un cinco... no más.

  

• WRM73

  04 enero 2020
  One week visit to Nosy Be

  Great Hotel, great location, great staff, great food, very enjoyable stay - hotel is oldest in Nosy Be operational for 24 years, family run whom really care about the island, environment, staff and their customers - well worth a visit!!

  

• 177benh

  03 febrero 2020
  Highly disappointing. We didn't stay and we are still awaiting our refund.

  We are still waiting for a full refund from Nosy Be Hotel and Spa! We booked 4 nights at Nosy Be Hotel and Spa to stay for our honeymoon and over Christmas from 23-27th December. However upon arrival we were incredibly disappointed. The hotel was way far below the standards we expected when we originally booked it from their photos online. Upon arrival we were made to pay up front before we saw our room and walked around the rest of the hotel. It was far from the photos and description the hotel used to market itself. As a result, immediately after this, we did not use the room or any of the hotel facilities and we asked for a full refund before we left. We had explained in detail the reasons why we were not satisfied with the hotel to the staff, however they told us they we unable to offer us a refund for the four nights as the decision was out of their hands. Following this and to our extra expense we then had to organise additional transport and leave the hotel to stay somewhere else (of a quality we had expected Nosy Be Hotel and Spa to be). Issues we experienced with the hotel: Up front payment - We were told to pay the full amount as soon as we arrived before we had seen our room or any of the hotel. Had we seen the rooms and the rest of hotel beforehand, we would have refused to pay and immediately complained. Loud construction work on drains by rooms and the pool area - There were open drains and construction work taken place in front of our room and near the pool. In addition to this there was a lot of construction noise, such as very loud and continuous hammering and grinding. The room was also incredibly small and the corridor to get to the room we pitch black. More construction work - On the entrance side of our room near the reception there was more construction work taking place. This was for another whole building, the works and scaffolding had a highly negative visual impact on the resort. We were not informed of any this beforehand. Beach - The beach was dirty and unkept. The main selling point of the hotel was its proximity and relationship to the beach and sea. There was a vast amount of litter including garbage bags, bottles, food waste, plastics and packaging on the beach in front and around the hotel. Immediate surroundings - the surroundings and neighbouring buildings, corrugated fencing and drainage run off was considerably worse as eel as very different from the photos and description of the hotel online. Sadly this experience has negatively tinted our honeymoon and we feel the quality of the hotel at the time we visited as far below par. In addition, given that we did not use the room or any of the facilities we still request this full refund ASAP.

  

• Roland-Ganale

  13 abril 2020
  Best hotel I stayed in in Madagascar

  Set straight on the beach with a lush garden. Very clean, from the room to the garden to the restaurant to the beach...very friendly staff (special kudos to Larissa !) and a nice breakfast (buffet). A bit pricy to the norms in Madagascar but great value for its money.