Nevsky Row Hotel - Nevsky 100

Comentarios destacados

• cool_alaska

  19 julio 2017
  Not trustworthy

  Nevsky 100. When you deal with Russian small private hotel business, stay alert! They always hide information from you and often have hidden prices. They can kick you out without any reason, as it happened to us. We arrived from overseas with a heavy luggage (due to a long trip and the cruise). The hotel's location was excellent - right in the middle of everything. But... it was on the 4th floor of the old building with high steps and no elevator! We went up first to ask for help, but they said they had no one to help. My husband, who has severe spine injury, and myself, had to drag our luggage up, step by step. When I asked at the desk why they never disclosed such important information, they answer was "we don't want to scare people away" (!) However, the worst was yet ahead of us. After we got all our baggage to the 4th floor, we were told that there was an error in booking, and our reservation didn't exist. I booked through Travelocity. After years of working with them, I know how reliable they are, so I showed them my reservation and asked to look for a better excuse. After seeing the proof and some consideration, they admitted it was their fault and apologized. It was funny, how they tried to blame everything on us finding a new excuse every time. One of their statements was: "we can't give you a room because we have people arriving today, who booked this hotel a month in advance". I show them my booking that was made 4 (!) months in advance. Silence. Then "those people already paid 50% deposit". I show them my booking again, where it clearly says "paid in full". They have nothing to say. Finally, after an hour debate, they gave us a room for one night only and offered to move to a different hotel." We stayed for one night and cut our trip to St.Petersburg short, because we didn't have any desire to move our luggage from place to place. Very frustrating experience. I used to live in Russia, and I know how unreliable private hotel sector is, but I seriously hoped that changed. Not much. They still use their old sneaky ways. Until it all changes, better pay more money and stay in a REAL hotel.