Neu Heidelberg Wohlfuhl-Hotel

Comentarios destacados

• OnAir28002

  09 octubre 2002
  Momentos maravillosos en el Hotel Neu Heidelberg

  Un hotel muy bonito con un magnífico restaurante. Personal amistoso y servicial. Un buen servicio a muy buen precio fueron los motivos por los que lo pasamos fenomenal en esta encantadora ciudad.

  

• NorthStar38142

  30 enero 2003
  ¡El único hotel con W Lan en Heidelberg!

  Este es el único hotel en Heidelberg que ofrece conexión W Lan. Era una conexión bastante rápida y no tuve problemas para usar mi VPN al intranet de mi compañia Parece que tienen mucha experiencia con el W Lan y también está disponible la conexión ethernet por cable si no tienes adaptador para W Lan. El hotel es muy agradable y su personal muy amistoso. Su restaurante fue mi favorito de la ciudad porque tiene muy buena comida y todo a un precio muy adecuado. Aunque no necesites la W Lan seguro que te gusta este sitio.

  

• ZaragozaMarisa

  27 agosto 2016
  Cuidado con lo que reservas

  Este hotel se divide en dos partes y en algunos sitios es difícil de distinguirlo a la hora de reservar. Hay unos apartamentos que están cercanos al hotel (no es el mismo edificio) y que son más viejos, y no coincide con la foto que es del hotel. Cuando reservas, ves la foto del hotel y el precio de los apartamentos, y cuando llegas a recepción te dicen que has reservado los apartamentos, que el hotel es 15 por habitación más caro, y aun tuvimos suerte porque había habitaciones disponibles. El hotel es nuevo y las habitaciones están muy bien, pero está bastante alejado de Heidelberg, por lo que si no vas en coche puede ser incómodo. En el entorno no hay casi nada para cenar. Buen desayuno, pero no es barato. Me sentí engañado.

  

• Kcurt

  11 agosto 2019
  Not a welcoming place

  We stayed with my family over two nights and from the moment we stepped in we were greeted with a long face. Nobody speaks english or even the basic, nothing is provided in terms of information. When we asked a very angry lady if they have any guides she said to me only in german. This is clearly a pass -through motel for local people with the very basic facilities. We had a disabled room with a high toilet seat and a flat surface floor for a shower which meant all the water run out. (We are not disabled.)The sheets were damp and the mattress very hard. There was no coffee or tea facilities not even a kettle in the room. For a 4 * claiming hotel this is not right. The breakfast is 14 euros and very average - not worth it. They charge you for a simple half a cup of coffee too. Nobody cares about customer service. The parking is expensive and if you want to leave it outside there are road works and the hotel is situated opposite a building site so the rooms are facing road and diggers and excavators but the windows are quite good in terms of insulation, still its not quiet. We had asked for a quiet room and they didn't seem to care. The ladies at the reception were particularly not bothered and they only spent time talking to those in German. We scratched our car coming out of the tiny narrow turn that is called the entrance to the back garden with space for 4 cars. To top it all, the place is in the middle of a not so good residential area and to go into the town you need 20 minutes by tram at a cost of 12 euros each time. Heidelberg was our last stop after a 10 beautiful city tour of Europe and we must say it is a very unwelcoming place especially to english speaking tourists. No books or tourist maps or anything in English so if you want to learn the history of the castle you'll have to buy German or Japanese books. Overall, I'd avoid going there as a stopover and would choose a better hotel and a better, friendlier place as a pass through. Ps. and they don't really clean your room, they just fluff about your duvet and pillows. They didn't even say goodbye to us and we were all polite, but they didn't even reply.

  

• peterwF5643XR

  19 septiembre 2020
  Not Covid 19 refund or contact friendly,

  I did a short notice booking, so the late cancellation refund option on Booking.com was not available. Therefore I fully accept I had to take the 'No Refund' option, as it was the only one really available at this hotel. Flights and car hire were also booked. Then 48 hours before departure I discovered that the German Government had put Covid-19 restrictions on travel from Spain, which were impossible for me to meet at such a short notice for a three day stay in Germany, so I was forced to cancel the trip, but I gave them upwards of 48 hours notice. I wrote explaining what happened through Booking.com and also wrote a separate mail direct to the hotel as well as phoning them. Booking,com also requested if an amended refund fee could be applied because it was due to Covid and German Government policy. I stated that I fully expected to pay some kind of cancellation fee, but not the approximately 400 euros price of the booking. What really got to me was that the hotel management did not even reply to my mail or to Booking.com, which is a little off putting. So be careful if you have to cancel due to Covid. They appear not to make any allowances for anything, including a pandemic, unlike the hotel I had booked in Frankfurt for the day before. Looking at other reviews, it seems that customer service is not high on their list of priorities.