Nayla Boutique Villas Jimbaran

Comentarios destacados

• ingyksami

  19 enero 2018
  Average place

  The villa is super cool and fully equipped, the view was really nice as well and very private. However, the staff there arent professional at all. Firstly they dont understand english, so communicating with them was VERYYY challenging, which caused a lot of misunderstandings which led to several disappointments. The staff allow themselves into the villa if they knock and you dont answer, which was very weird and uncomfortable. The hotel itself is a little scary at night. The reception is extremely poor and the entrance is creepy, because there isnt a security guard at night and its really dark. We didnt feel really safe there.

  

• E7346LFstephenb

  22 agosto 2018
  Great villa

  Had a good stay here it's a quite place you can hear some road noise the villa I had was great the bedroom upstairs and lounge dinning and swimming pool downstairs the staff are friendly but all can't speak really good English and the house keeping leaves a bit to be desired they will take you to the beach or main road but you have to get your own way home the breakfast is cooked off site so is not hot when it arrives but there is a microwave there is a good supermarket over the road for your supplies it's a long walk to the beach

  

• Jill H

  29 diciembre 2018
  Disappointing

  Big Villa. Quiet and private. Staff were nice. On the other hand the upstairs shower did not work, had to use downstairs, missing light bulbs in lamps took days to be replaced. Kitchenware inadequate for self contained. I got an itchy rash all over my neck and arms and I believe its from the state of the pool. I saw the one next door and the pool is green. The turn the filter off when people are t here to save money. Total health hazard and not cheap enough to warrant the run down state of the place. I am beyond disappointed. I dont blame the staff it is owners responsible for up keep!

  

• viajeros_gz

  15 septiembre 2019
  No os dejéis engañar por las fotos

  Empiezo por lo positivo que tienen estas villas que es poco. Son amplias y bien decoradas, nada más, ahí se acaba todo. Contratar una villa con piscina privada y no atrevernos a meternos en la piscina, o tener el desayuno incluido y desayunar solo un día allí lo dice todo. Resumo los puntos negativos: Sobretodo la suciedad, nunca en mi vida había estado en un hotel tan sucio. Puedo entender que por la piscina y toda la zona verde de alrededor tuviésemos hasta ranas dentro de la piscina, pero lo que no se puede tolerar es que dentro de la cocina tuviésemos una rana muerta, completamente seca y rodeada de hormigas, por lo que se ve que llevaba allí muchos días. La piscina era inutilizable dada la suciedad que había dentro, y las hamacas blancas estaban casi negras de la suciedad. A la taza del wc le pasamos un papel y salió negro. Check in: Al llegar al hotel se sorprenden de nuestra llegada, y nos piden hasta en tres ocasiones que le enseñemos la reserva, como si no contasen con nosotros. Después de todo esto llegamos a la habitación y no hay luz, los avisamos y al cabo de un rato nos la conectan. Los propios empleados nos piden disculpas por la suciedad del entorno del pasillo que conduce a nuestra villa, y con una rama van apartando la suciedad a nuestro paso. Una vez dentro de la habitación vuelven a preguntarnos por la reserva y si le podíamos enseñar la reserva por cuarta vez. Desayuno: El desastre total una vez más, te lo hacen en la habitación y nos preguntan a qué hora lo queremos, la primera mañana le decimos a las 9 y no llego hasta las 10:30, con lo cual no pudimos desayunar ya que nos teníamos que ir a una excursión contratada. La segunda mañana cual es mi sorpresa cuando a las 9 de la mañana salgo de la habitación y me encuentro a un empleado dentro de la cocina haciendo el desayuno sin haber llamado previamente para entrar. Cuando veo la higiene que tiene para cocinar decido no desayunar la siguiente mañana en el hotel, con lo cual de tres desayunos incluidos solo disfrutamos uno. Servicios: Una de las noches no nos hicieron la habitación a pesar de salir del hotel a las 9:30. No hay colgadores para toallas. No hay ningún tipo de amenitie, ni jabón, ni champú... No cambiaron las toallas ningún día. Toallas y sábanas tenían manchas.

  

• mishamoradgholi

  02 enero 2020
  Extremely disappointing

  My husband and I booked this villa on booking.com for our honeymoon 2 months prior to our holiday. We also gave our credit card number and we received a confirmation for our booking . However , when we got there the staff told us they had given our room away accidentally . We are extremely disappointed and WE DO NOT RECOMMEND NAYLA BOUTIQUE VILLAS TO ANYONE . Communicating with staff was extremely difficult due to their lack of English. The management was extremely poor and there was no manager on the site. The staff called the manager by phone and she said that she can not do anything about it and will try to relocate us to other hotel. However , she did not answer our phone calls after this and every time we ask the staff to call her they avoid it too. Finally after 3 hours of sitting there and arguing with them, they told us that they can give us a room only for a night and they charged us the full amount WITHOUT any discount considering their mistake. Unfortunately we had to stay there for a night and go back to Ubud because the other hotels in the area were fully booked. As for the villa , I dont think they had prepared it at all. The pool was extremely dirty and the water was green with rubbish in the water. The downstairs aircon was blowing out hot air and extremely weak. The shower drain upstairs had a very bad odour and the microwave barely heated up our food . This experience completely ruined our trip and we recommend you NOT to book in nayla boutique villas!!