Movenpick Hotel & Resort Yanbu

Comentarios destacados

• cmarst66

  09 octubre 2020
  Yanbu

  Best hotel in Yanbu, good location and pleasant staff. Considering COVID restrictions food was served in disposable items. Housekeeping staff very well trained and they do their best to make the stay as comfortable as possible. Thushara took care of the room everyday with eye to the detail!

  

• 91abdim

  01 noviembre 2020
  Harassed, bullied, and discriminated against

  This was the worst experience I ever had at any hotel/resort. My family was harassed by other hotel guests, specifically my children were bullied constantly by rude kids at both the swimming pool and at the beach. A family yelled at us and called us names for using the hotels beach in front of their villa. This beach is meant for all guests, however, the hotel assistant manager, Mohammad, took the side of the family and forced my children and I to leave, which made us feel that we were being discriminated against. I requested a refund because I was not allowed to use the hotels beach but my request was refused by the assistant manager, Mohammad. When I asked to speak with the General Manager, I was told that he was not on duty but he would call me the next day. No one attempted to contact me and although I called several times afterwards to speak with the manager, I was unable to contact him. Its horrible that not only did my family suffer, but we have no recourse to address our grievances.

  

• saad A

  24 noviembre 2020
  week at Yanbu

  Good service very quiet comfortable and clean Room have very good sea view swimming pool and cafe with sea view you can swim at the beach we enjoy our stay there staff need to know serving hours for breakfast

  

• Kutbi-r

  12 enero 2021
  Very Bad Experience with Reception Staff

  The hotel environment is nice and luxuries. something that deserve the high priced rate compared to other hotels in the area. But the staff communication and the way they handle guests issues is unprofessional. The employee didn't have the right information about the gusts offers and promotion. although I let them know that I have a 15% discount by my membership. They insisted that I only have 10% (The girl showed unwillingness to listen and was agitated because as I believe she worked double shifts against here will). After couple of days of negotiation back and forth with the managers and supervisors. I paid to extend my stay at the wrong rate. Later, I found a way to show them the right discount and finally they agree after they discussed it with the manager in-charge and admit that was a mistake from there part. I asked the manager in-charge to compensate me for the unprofessionalism and bad experience I have to go through to prove. So he sent a fruit basket to my room (not what I expected from a hotel with high rank and status). In conclusion, Hotel place, architecture, design, and atmosphere is very nice and luxuries, but customer care staff and user experience is very low and unprofessional.

  

• Samehelsheikh

  16 enero 2021
  Good stay with lousy security person

  The hotel is well located over the Red Sea and our room had a nice sea view. The facility is clean and the landscape is really good but the rooms needs renovation and rearrangement for the furniture inside it. We had a bad experience with one of the night shift security guys who was really rude and I complained to the hotel Managment and they promised to send me an update but it never happened! We enjoyed the hotel hospitality with a huge fruit basket. Thanks