Mountain Heritage Hotel & Spa

Comentarios destacados

• Reina2014

  01 septiembre 2016
  Fascinante

  Hermoso Hotel & Spa retreat en Katoomba, Blue mountains, Muy tradicional, ideal para pasar un week end y descansar. Los sabados por la noche hay Pianista a la hora del cocktail y luego en la cena, La calidez del lugar es unico, Imperdible el Salmon de Tasmania, exquisito!! Los desayunos son muy bbuenos y muy completos!

  

• clotabasso

  20 octubre 2017
  Buen lugar servicio regular

  El edificio y habitaciones son muy lindas y clasicas, la vista excelente. Los salones majestuosos. Muy buena calefaccion y agua caliente! Lo que nos desilusionó fue la atencion, no recibimos ayuda al preguntar por lugares para visitar. El servicio de restaurant no muy amable . La comida llego fría a la mesa, y el desayuno tenía el cafe tibio y los huevos revueltos fríos.

  

• Bruna D

  27 enero 2021
  Good, but...

  The hotel is an antique house, super classic style and well located close to Katoomba City centre so very handy for those arriving by train. Room has a good size and despite very tired and dated, its comfortable. The staff is lovely from both front desk and restaurant and the mountain view room really had a super nice view. A few things spoiled my stay though. Listing the 2 main ones: 1) Breakfast: is average and what is expected from a continental breakfast. Could have a different toast option (eg: wholemeal bread) or a no sugar yogurt option, but that was fine. But I have never seen a hotel that starts serving breakfast at 8:30am. All hotels I have ever stayed (big, small, 2, 3, 4, 5 stars) start serving it at 7 am or even earlier. 2) Room cleaning: suuuuper dirty windows! Many dead bugs - including spiders - and many spider webs hanging on them both outside and inside the room too! (see pics) I decided not to pay much attention to the rest of the room cleaning and just let the blinds closed... King of disgusting... For a $350/night, Id expect a better service, a less dated room but, specially, a clean room. The reception area is full of stickers on the floor for social distancing, hand sanitizer, etc but the same care wasnt applied in the room.

  

• Patricia D

  10 marzo 2021
  Mid week visit??? Don't bother!!

  This hotel seems unable to provide the same level of service during the week as other hotels in the area can. We stayed on a Tuesday and Wednesday night. No room service available after 5pm. We were advised that they didn't want staff staying after 5pm because of Covid. Other hotels were able o offer 24 hour room service so why not this hotel? The coffee machine at breakfast seemed only capable of providing lukewarm coffee. The place was like a ghost town with only one staff member on that we could see. The same person manned reception and was also the waiter. The bar was not open at all. Next time we will stay at the Carrington which is capable of providing 24 hour service, had plenty of staff and were able to provide dinners during the week.

  

• J2651TLnataliag

  13 marzo 2021
  Lovely place

  Lovely place, excellent costumer service, super friendly and kind, All of them very very helpful. The Bedrooms are so romantic and the fireplace was lush !! Also We forgot a couple of things and they keep it for us till we picked them up few weeks after. Thank ms a lot :) I Highly recommend this place