MGM Grand Sanya

Comentarios destacados

• patriciaaZ8830OK

  28 mayo 2018
  Good for Nothing! No money valued

  A non English speaking hotel, designed for local mainland Chinese visitors family with kids. Rooms are dirty and staff are not well trained even the senior on shift. Total communication breakdown. Restaurant food is expensive and sucks. Local tour at hotel even worst, they put you on dirty small van. I would never return again Totally destroyed the legacy of MGM Grand , if you want to be stressful everyday. Do visit !!!

  

• 168nicky

  05 agosto 2018
  Nice accommodation and fun for family trip

  First time to Sanya, recommended MGM Grand by family. Its a very impressive hotel when you walk in to the lobby. Its located at Yalong Bay, a lot greenery, 2minutes to the beach. The rooms are huge, very space and, this is what style of Vegas MGM. Tried the Poolside BBQ parties buffet, many variety of foods, from Cold Seafood, Chinese, Japanese, al different kinds of foods, plus fresh BBQ beef, pork, Lamb, oysters, many kinds of vegetables, also my flavour Chicken Wings. Drinks, many choices including the unlimited Draught Beer. Coffee of course. The M show starts around 7pm, many kinds of performances, singing, dancing, magic shows etc... making the family and kids so high.... the MC is also amazing, Funny talks. I think next time will go with family for relaxing 3 or 4 days, stay there enjoy the food, fun, water sports etc.... looking forward, come back again.

  

• E666777

  26 noviembre 2018
  Horrible place to stay.

  Quite possibly the worst service I've ever experienced in a hospitality establishment. Even more disappointing was that this was a branded hotel and I expected at least the bare min in terms of service. 1. Rooms were poorly designed. The shower and bathtubs do not drain properly and if you aren't completely aware at all times you'd find your WHOLE bathroom drenched. The drainage was poorly done. 2. Poor lighting in the room. 3. Lack of typical things as simple as a "do not disturb" sign. 4. Instructed the staff not to clean and they still did it anyway. 5. Originally asked for an early check in. Did not get a reply. It's ok. Arrived at the hotel and asked for it again. Told that they will arrange for it. Waited for 2 hours and was shown to a room. An hour later, was bombarded with calls from the reception saying that we're in the wrong room and had to change. Claiming as well that they didn't have my records and needed to see and do it all again. Amazing as we just did it an hour ago. Was asked to change rooms and offered help to do so. We agreed but after we were done showering etc as we were in the middle of it. When the time came to change rooms, nobody came to help and we had to go down do it all ourselves and to our pleasant surprise was changed to a room pretty much right freaking next to the one we were in. Great. What a waste of time and effort on the guest. 6. Ordered room service. Guy could not communicate at all and was pretty much pointing and demanding doe tips in a incredibly rude way. He didn't even freaking put down the food properly yet. Absolutely horrible. 7. Staff all in general spoke in a incredibly rude manner. Was almost no help at all when we were asking for things like directions as well. 8. The hotel had a severe lack of signage. Conclusion? When in Sanya. Spend the money on a better hotel. We went to the other hotels for a meal and service was a billion times better. MGM did not spend time nor make an effort in properly training their staff. They were uninterested, unwilling and not friendly. They were tip driven and were simply not hospitable. I believe the positive reviews have to be from fake reviewers or big tippers. The food, service aside was good.

  

• CekayFarnsworth

  11 febrero 2019
  Quite disappointing in MGM Grand

  This is a relatively new and luxurious hotel in Yalong Bay, Sanya, China. We were here for 3 nights. We were originally slated to be here for 5 nights but we decided to check out earlier and went to the nearby Marriott instead for the rest of our stay. In room humidity is a major problem and it is not corrected by dehumidifier in the room. The TV in the room is very small and does not contain HD content. Of course, most people are here for the beach and what not but somehow this small TV without HD content just does not go along with a luxury hotel such as this. Restaurants are very expensive and quality of food does not synchronize with the price you pay. Service is also mediocre and nothing is ever done about longlines at the front desk serving people checking in and out. Overall, quite disappointed with this hotel and likely would not return should our travels take us to Sanya again in the future.

  

• V908OXtraviss

  29 junio 2020
  Amazing staff, facilities, and location!

  From the moment we checked in, Caroline at the front desk took such great care of us! It was my wife's birthday, and Caroline made sure everything was perfect--floral arrangements, chocolates, and even a birthday cake! We stayed in the family suite and had plenty of room for our family of seven. The huge balcony overlooking the ocean was a perfect place to start and end our day. The rooms were very spacious and comfortable and the service was exceptional. It was amazing to walk right out to a private beach (one of the only beaches open for swimming year round) or to enjoy one of the many pools (our kids' favorite was the pool with free soda and inflatable swans:). The breakfast was one of the best western breakfasts we've had in our 11 years in Asia. Be sure to go early (huge discount and no crowds). They upgraded us to the presidential suite our last night and that spectacular. One of our best beach vacations ever. Rachel at the front desk was also very helpful and mailed us something we left behind. We're definitely coming back to MGM Grand Sanya!