Mercure Surabaya

Comentarios destacados

• tenayawalkabout

  19 noviembre 2011
  Normal

  La habitación es correcta y limpia. El ruido de las máquinas de aire acondicionado es muy molesto, parecen los motores de un avión, nuestra habitación estaba en la sexta planta, posiblemente se oiga menos en las plantas superiores. La comida en el restaurante japones es horrorosa, el servicio es lento y sin duda es el peor restaurante japones donde hemos comido.

  

• simonhoedoyo

  26 octubre 2020
  Great Property with Poor Service

  Good location, easy access, city center. Well maintained hotel, but unfortunately poor service as lack of good quality employee. Check in too slow, many queue, and one officer only chit chat with guest and the other busy with the computer doing the check in, the chit chat women officer even dont care somebody on priority welcome desk where her bags and stuff also there. Poor service continues, my key wont work, even after complain, and answered sorry for input wrong room number, another hour useless. Welcome drink, better skip, poor option. Room is too noisy by the AC fan sound, amplify through the tunnel maybe, and another complain to engineering with small progress. Thank God Im already too tired for another complain.

  

• PEmudaROmantis

  11 diciembre 2020
  very uncomfortable with the prevailing health standards

  I canceled / did not occupy the room I had ordered at all, this hotel is really sad about the standard health protocols applied, starting from the lobby, room corridors, restaurants, everything is not according to the rules applied / agreed upon and committed, both from the hotel, the government and from the "All" side, although they have violated their own commitments there is no guilt at all, I hope this hotel will not become a new cluster of the spread of COVID19.

  

• TjokSusanni

  03 enero 2021
  The worst hotel covid protocol

  Just check your cctv in lobby, a lot of people from wedding didnt use any face mask and no one from the hotel reprimanded, the worst hotel service that I ever stayed in my life especially during this pandemic.. I waited for almost 20 minutes to check in even though Im accor member, no priority line and service from security was very bad, I unload my luggage alone. Never ever come back to this hotel.

  

• Suyo W

  20 enero 2021
  Pleasant Stay

  I like this hotel, before Mercure, used to be this hotel is Mirama hotel and now managed by Accor and change to Mercure hotel. Located in strategic position, near to city center, lots of tree around the hotel and it a big building. Mercure hotel completed with 4 restaurants (Chinese, Japanese, international & coffee shop), swimming pool and ballroom. However, during the pandemic, some of facility is close, please check regularly with hotel staff, example Japanese restaurant and swimming pool is close for moment. Mecure hotel is implement health protocols, start from the gate in, the security check is wearing mask, walk through the lobby we have to scan ourselves at temperature check tool. My check in is easy cause I am ALL club members and reception is working fast and efficiency, that friendly reception and thanks to Mr. Abdul Rozak. I get my room at fifth floor, the room is nice decoration, single bed with 2 pillows and 1 decorated pillow, a bench and some picture hanging in the wall, very nice room, open wardrobe with safe deposit box and beautiful framed mirror at corner. Nice room, but some point, bathroom door need to be fix cause cant close proper (management will handle this) and I have a good night sleep. This is good point. Breakfast time is shorten when pandemic time, breakfast is close at 9 am and breakfast is served buffet and we get plastic gloves. The restaurant is wonderful place, decorated, you may choose sofa, table and chair, indoor or outdoor or café style under the glass. Food is international combine with local food, suggest you to try local cake and Soto (chicken broth with condiments). Big thanks to FB staff which remind us to breakfast at Trimurti Resto before 9 am and served me well, helpfulness and friendly FB staff, thanks a lot to ms. Izzah, mas Wahid and mas Susilo. You are great. And I am check out, fast service and friendly farewell by miss Widya Lestari. However, I have a good impression, hope other guests feel the same. Good job Mercure Surabaya.