Mercure Raclawice Doslonce Conference & Spa

Comentarios destacados

• Barcelona027

  12 agosto 2017
  Elegimos por precio y fue un acierto

  Debido a que teníamos la intención de hacer varias visitas en el norte de Cracovia y los hoteles de la ciudad estaban muy caros elegimos el Mercure a través de su página web y fue todo un acierto. Por muy poco dinero tuvimos una habitación doble con desayunos incluidos, parking gratis y acceso al SPA sin límite. Lástima que no se controla que los niños no jueguen en el Spa porque sería de 5 estrellas. El restaurante tiene precios razonables y, al estar desubicado, lo utilizamos resultando satisfactorio las dos noches. Si no se coge la media pensión en la reserva, después no se puede acceder a la misma y se comparte comedor con la gente que tiene buffet, aspecto que no es muy agradable. El wifi va muy mal.

  

• Wojciech D

  16 agosto 2019
  Relaxing stay far away

  This is a great place for families with small kids. Nice and relaxing. Great inside pool. Food is great although a bit monotonous. Good spa. Perfect place to loosen up a bit. If your not into trekking/cycling there is nothing much to do outside of the hotel though.

  

• 901bartoszs

  21 agosto 2019
  Quite disappointing

  I'm a regular at Accor Hotels (have Accor gold) and this was by far the worst experience to date. It started lovely with seeing a new Mercure hotel on the country side. From the friendly staff I expected nothing but a good rest in a lovely regional atmosphere. We had some nice welcome drinks at the bar, went for a walk to see the surrounding area and returned to the room to relax. First, I opened the white wine from the mini bar in a plastic bottle. It smelled like airplane fuel so I didn't drink it. I kid you not, I know the smell well. I opened the red wine and it was the same. I went down to the reception desk and they saw nothing wrong with it. I asked that wine to be taken off my bill and provide some good room service wine as a sign of good will. The receptionist said that she can't do it without manager so I asked to talk to the manager. I also asked for the music to be turned down. I was not allowed to talk to the manager. After waiting I was told that since I opened the wine they will allow to take it off my bill (well thank you, I didn't even have a sip). And that they can't do anything about the music, since it is on the schedule. When I returned to my roomy partner just said: well, what Kind of response do you expect from a hotel manager who allows 3 parties in a hotel? It is nearly 11 pm right now and I would love to have some sleep. But not in this Mercure. Edit: after a sleepless night (woken up by drunk people 2 times) I hoped for a good breakfast. But it was far below the standards I'd expect from 4* Accor hotel. I was hosted happily so many times in many countries (city and countryside, mostly business trips) and I've never really been disappointed by Accor, so to me this is a great surprise. Especially given 150 EUR/night I left. Great shame...

  

• mervynr49

  19 septiembre 2019
  Suburb Reception Staff

  The reception staff at this Mercure Hotel are exceptional. We have stayed there a number of times and had no problems booking through the Accor Group central booking system. On this occasion, we could not book on line because the Accror group computer system said this hotel was fully booked until late October, which we did not believe. Hence, we booked by telephone all went very well. Congratulations. The Accor group central booking system in our experience is by far the worse of all major hotel chains! Briefly, we had another excellent short stay.

  

• Mozy1234

  08 diciembre 2019
  Investments required

  Dirty room and poor service. Restaurant chief prepares the same meals different each day. Instead offer Polish traditional meals they try to do French or Italian with horrible results. If you can, stay in other place.