Mercure Oostende

Comentarios destacados

• 196mickaels

  06 junio 2015
  Visita a Oostende

  Cama de matrimonio Son separada te caes entre medio de las dos cama La ducha muy pequeña y encima sin jabon aire arcondicionado no enfria. Pero en general se ve moderno y un buen desayuno. Servicio normal frigorifico funciona bien solo la Pena no hay mini bar

  

• Juan Pablo R

  01 mayo 2016
  Opción para quienes visitan Brujas

  Me aloje en el hotel en un viaje a Brujas dado que los precios son muy inferiores y son solo 15 minutos de tren. El hotel se encuentra a 10 minutos a pie de la estación de trenes de Ostende y a 5 min a pie del centro de Ostende y de la playa. La habitación amplia y bien equipada. El desayuno excelente. Atención excelente en el bar. Solo hubiera deseado un poco mejor de atención en la recepción donde dos veces intentaron cobrarme de más.

  

• disnoke6

  24 octubre 2020
  Balcony room with no real balcony

  In order to make sure I would have a room with balcony I booked this type for two nights. The room itself was ok, bathroom cleaned but when I opened the door to the balcony, I found the so called balcony was less then one meter and you could just stand on it, not al like the picture showed on their website. Disappointed not to able to sit there and have a coffee.

  

• chantal v

  13 febrero 2021
  Great customer services, hygiene should be improved upon

  I've said it before (in a previous review) and I'll say it again: this hotel has absolutely excellent customer service. The team of receptionists are all equally friendly and welcoming. They are also quick in responding to e-mails and go out of their way to respond to requests. The location of the hotel is excellent and given the Covid-19 regulations, you can order food either from the hotel restaurant or from the restaurant Histoires d'O that the hotel has a cooperation with. It is also perfectly acceptable to organise your own take away from any other restaurant. A table is provided in the room. Breakfast is still served as a buffet but we were a little disappointed at the quality of the bread and eggs. The butter was also past its sell by date by about a month. As for hygiene, and this is something I have also remarked upon before, this could be way better. Especially in times of Corona, I believe an extra effort should be made. No one at the breakfast buffet was asked to wear gloves and the guests did not seem to use any cutlery when choosing bread and the like. We were also given a dirty spoon with our evening food menu in the room. The cleaning lady did not wear a facial mask and cleaning consisted of refreshing towels, emptying the bins and picking up the dirty plates/cups etc and just closing the covers of the bed. I feel this is an issue that should be worked at. Saying that, the welcoming attitude of the receptionists, the welcome drink offered (to Platinum guests) and the organisation of inhouse dinner will make me come back to this hotel. Thanks for another lovely stay!

  

• Ignacio N

  21 febrero 2021
  Correct but with limited service

  I went there with my wife. We stayed for two nights, Friday and Saturday. We had requested a double bed and we got two single beds. We requested parking and we did not receive parking. Our room had a nice window with the emergency stairs right in front of it covering the view (room 196). We ordered the dinner the hotel offered. 37 euros per person. They told us it was fish, "the catch of the day". On Friday the dinner was acceptable, but on Saturday it was a disaster. A piece of fish completely covered in sauce served in plastic dishes. Unacceptable for any standard, less when you pay 37 euros. The breakfast is very good. The location is very good too. The service is correct. They try to do their best but, apart from the guy who serves the dinners, nobody showed interest in creating a nice experience in the hotel. They are doers.