Mercure Melbourne Caroline Springs

Comentarios destacados

• Brian S

  04 marzo 2020
  Great Location, Great Service, Great hotel

  I picked this hotel as it was away from the CBD of Melbourne. The area is reasonably new and facilities around the hotel are excellent with a small lake on one side and a shopping mall across the road. It is close to the airport (25 minutes) and the ring road around Melbourne. The hotel is clean and fresh, service is great and our room was very nice, and the only downside I noted was the amount of bird droppings on the balcony. I am guessing this is a regular thing here there were a lot of birds by the lake. The rest of the hotel was good, with an entertainment centre and free parking. Breakfast was menued, so no buffet as with other Mercure hotels, but this was nice and I am guessing less wastage for the hotel. Overall an excellent stay and would definitely recommend staying here if you want to visit Melbourne and not be in the CBD.

  

• Heartspunk

  19 marzo 2020
  Family room

  We had a family room with 2 king beds and lots of space. It also had a view of the lake and Melbourne CBD in the distance. Nice toiletries and well equipped kitchen. The kids enjoyed the indoor swimming pool. Reception was a bit basic with no recognition of Accor members by staff.

  

• DfitzG

  14 diciembre 2020
  Welcome return to a favorite

  As always the service from check in to check out was top notch. Location is perfect for business, and I have missed the convenience of being able to visit. Nice to see Mercure Melbourne Caroline Springs reopen and to see familiar faces also returning to work here.

  

• Dean_Cer

  17 enero 2021
  Gem in the West

  So Ive been hearing about this wonderful WestWaters hotel and entertainment complex in the West of Melbourne. Curiosity got the better of me so I decided to check it out. The visit starts off well with free parking and a lovely warm welcome from the most endearing Ms Mirjana on reception. Check in was a breeze and the service as an Accor plus member was exceptional although I believe this level of professionalism extends to all guests without question. Ms Mirjana was a wealth of knowledge and we had a great although all too short chat about the history of the place and hotel. That evening we enjoyed dinner in the bistro. Well looked after by Ms Jessica who was a pleasure to have look after us and was an absolute professional in high end hospitality and allowed us to pick our seats which was nice and my apologies in our delay in ordering forcing her to do laps around the bistro... dinner was great!steak was excellent and the jus fantastic check out my pics, good job kitchen people we love you! As mentioned in a chat with Ms Chelsea in the cafe in the morning this place is really versatile. Theres so much to do. After dinner we decided to try our luck in the gaming lounge and had a little luck which tipped of to a beautiful dinner. Barista coffee by Ms Chelsea was awesome too. Our room was impeccable: /mpkb()l/ adjective in accordance with the highest standards; faultless. Our room was stunning and the view over the lake and to the distant city was amazing. Strong aircon in lounge and was put on to cool room before we arrived which was bliss especially on a 36 degree day. The bed was huge and comfy and with extra pillows! Yes! I need an extra pillow. The balcony was awesome with a couple of comfy chairs and table where we enjoyed the sun setting while enjoying a crisp cold white. All the materials such as bed sheets and window furnishings and carpets throughout are high end. Please look after them they are expensive as other people deserve to enjoy them unmarked aswell. After hundreds of hotel stays around the world this is one of the cleanest rooms Ive ever seen. So much so in the morning I had to seek out who these cleaning angles were? I was on a mission to thank these cleaning angles. YES! I found the lovely Ms Bojana & Ms Vesna who were busily preparing another room for some more lucky guests. I didnt get to meet Ms Vesna as she was busy and ran off with a handful of sheets clearly on a cleaning mission, WestWaters style. A quick thank you to Ms Bojana and we were on our way to check out. Check out my pics of how clean these rooms are! So to wrap up theres still so much I missed out on I will have to return such as the pool area. This is a great spot on the lake and opposite a shopping complex, not far from the airport and a huge recommendation as a venue for corporate or wedding venue. A great adventure and Mission accomplished!!! Well done GM Luke you have a good team and an awesome venue. Mr Dean

  

• avw2021

  27 enero 2021
  Great service

  Fantastic customer service, friendly staff! Very clean hotel and great coffee! Impressed by with how all the covid19 guidelines have been implemented and abided by. Highly recommend this location to stay work this traveling for business.