Mercure Krynica Zdroj Resort & Spa

Comentarios destacados

• Shafir

  17 mayo 2019
  Good location with nice views

  Spacious, clean and quiet room with pictereous views, friendly personel. Hotel is somewhat undermanaged and undermainteined to 4 stars hotel,very basic breakfast, untasteful cooked and prepared breakfast ,basic varieties for this type hotel ,common areas electric sensors are not functional, cracked doors glass in dining room ,late room make up on Sunday.

  

• prima80

  16 agosto 2019
  Good location

  We chose hotel because of its location and because of accorhotels loyalty program. Rooms are spacious and quiet. Breakfast also very good. We did not like cleaning and housekeeping service. They only supply things but bathroom was not cleaned at all during 4 days. Swimming pool and surrounding area is also not very clean. If you book privilige room, you will get only capsule espresso machine above standard room...probably the worst service in privilige room that we experienced. Receptionists does not speak English or at very poor level. We did not like the price of parking. 50 pln for 1 night, 2 nights for 40per night and 35 pln for 3-5 nights...garage is pretty dark place. There are not any information about the restaurant in the room so we do not know whether it is opened in the evening with some offer and also there are not any information that sauna is paid...

  

• bdanek

  14 noviembre 2019
  Not so good, not so bad

  Hotel is nice and quiet. The only problems which we had are breakfast: por quality much lower than Novotel or even Ibis. Reception desk did not let us know where is our toom and we went with our luggage to part of the hotel.

  

• maddzia7

  03 febrero 2020
  Good location, SPA and rooms, bad service and food

  As for the 4-star hotel, it is below what we expected. The food in the hotel was really below average, breakfast were every day the same, with no fresh fruits or vegetables, no fish, just very simple and low-quality food. Also, the service at the hotel needs some serious training, as the staff didn't really clean the rooms (just changed the water bottles, towels and teas) and they didn't respect the sign "do not disturb" and knocked and asked if they can come in. The only person highly qualified was a woman at SPA responsible for the treatments an massages and one guy at reception there. Rooms are nice, you can tell that they have been renovated, but the hotel itself has an outdated look inside. SPA and pool were really nice and convenient, just the saunas were extra paid, which for 4-star hotel should be included in the room price.

  

• MikeStud

  28 julio 2020
  OK location, very nice staff, no privacy at all.

  Hotel itself is nice, room are spacious and bed is very comfortable. Bathrooms are kind of dated but clean and well equipped. Very good, full size gym, swimming pool, jacuzzi, saunas, all SPA part is excellent. Staff is very friendly and helpful. One thing which was totally disturbing and created massive disappointment was total lack of privacy in rooms! Balconies have almost no divider with a neighboring ones, just a very small fence, which even a child can cross, no wall or any partition whatsoever. You cant go outside, sit outside etc without staring at your neighbors, you can hear EVERYTHING from their rooms, you can even look inside their room ( and vice versa) which makes you feel sooooo uncomfortable. After few days it was really annoying and very disturbing. No privacy at all!