Mercure Karpacz Skalny

Comentarios destacados

• Rago08

  11 septiembre 2018
  Buen hotel con camas muy mejorables

  El hotel tiene buenas instalaciones en general. La habitación era espaciosa, con baño en buen estado y funcional. El mobiliario es algo anticuado pero el problema real es la cama, muy blanda que se hunde al sentarse o tumbarse, y que deberían ser renovadas. El servicio tanto en recepción como restaurante fue atento.

  

• Travelling_Puppers

  18 junio 2019
  Disappointment

  We decided to book this hotel as there was no alternative for a hotel of Accor brand nearby, hoping that it will be same as the standard for Mercure hotels. Unfortunately we quickly became more and more upset with our stay. Starting with old room, turns out it's exactly same as it was around 20 years ago (recognized by person who I was with as a child!). The balcony door lock isn't quite functional and is rather confusing. We think there's too much furniture making the room crowded, like the table and chairs blocking the balcony and sofa, although we found long desk very useful, same with capacity of wardrobe. The biggest issue we had about room is lack of ANY A/C or even a fan in room in the summer heat. The bathroom was rather disappointing as we hoped for a bathroom with shower and not bathtub/shower combo, which was very uncomfortable, but the biggest issue was water that changed temperature from cold to hot back to cold again every second without even touching controls! Very thin walls let you hear all screaming kids and arguing couples nearby. Another displeasing thing was unclear rules of parking, which we though is paid - and that is fine. But turns out there's completely free alternative right in front of the hotel... We didn't use pool so can't say anything about it. The breakfasts were rather poor for a 3 star hotel. We also went to the restaurant for a dinner not knowing there was an option for a buffet dinner (still not sure was that even available as we seen other people at restaurant putting food on plates after we ordered our meal from card). Steaks are not recommended... The staff was rather helpful BUT if I didn't know Polish we would be lost. Even though we always spoke English as my significant other doesn't speak Polish at all, the staff NEVER bothered to hold conversation in English so we both could participate. Actually I recall a housekeeping lady explaining why one guest wanted to enter our room in German (shout out to her because we didn't even ask her to do so :)) but reception or restaurant staff - never. Speaking of restaurant staff that was the biggest con of employees. Receptionists at least smiled, waitresses looked tired and as if they didn't want to be there. Of course order from card taken in Polish despite us consulting meals in English. To sum up with, we won't visit this hotel ever again.

  

• Tetiana_Garanko

  05 septiembre 2019
  Vacation in misterious place

  The hotel is situated on the outskirts of the city, near the forest and small ski slope. Amasing view to mountains or to the forest, quiet place, fresh air. Clean rooms, big windows, wonderful pool and sauna. Also it is easy to get to the town by walk. Mystical place, wood and stone sculptures with lightening make your vacation unforgettable. It is necessarily to visit the museum - Karkonosskie Taemnice and glass factory.

  

• Aneczka1969

  22 febrero 2020
  Surprised how nice it was

  After reading the reviews I was not expecting much. Breakfast is truly amazing and very Polish. From crapes to hams and authentic sausages to perfect scrambled eggs. Salad bar and salmon and herring. Buffet style overflowing with fresh items. Staff at the reception is extremely helpful and will do anything to make your stay perfect. We had difficulties with window mechanism and help arrived quickly and with good pleasant attitude. Room is a little dated but clean with nicely remodeled bathroom and wonderful sparkling clean tub to soak after day in the mountains. Swimming pool and jacuzzi wonderful. We will be back!!!

  

• aistepetryliene

  10 marzo 2020
  Great short holidays with family

  Hotel was very nice, cosy and clean. Nice view from the room. Staff was very helpful and friendly. Massages in SPA was great. Swimming pool and saunas were OK. Breakfast was really good, lunch in the restaurant was also tasty. Hotel has a playroom for children. It offers bathrobe rent for only 10 pl/person. Overall, we spent great time with family for a very reasonable price:) Recommend this place.