Mercure Hotel Hamm

Comentarios destacados

• Jessica F

  08 marzo 2013
  Excelente hotel limpio y céntrico

  Hicimos el check in y fue muy rapido. Habitaciones limpias y espaciosas, hotel céntrico con muchos restaurantes, tiendas alrededor El único inconveniente es q sí quieres pedir Room service el costo es elevado y el bar siempre estaba muy lleno. Al solicitar la clave del wifi tienes q decir la cantidad de aparatos q necesitas c internet porq es una clave por aparato

  

• Juanjo P

  09 abril 2017
  Uno de los mejores hoteles de Hamm

  Cada vez que viajamos a Hamm intentamos hospedarnos aquí porque se trata de un hotel excelente, céntrico, muy bien situado. Una gran opción además para comer en su restaurante, que ofrece una comida de lo más sabrosa.

  

• Carluv1972

  18 septiembre 2017
  Buena opción!

  Posee todos los servicios. Amplio, limpio, buen servicio y atentos. Habitaciones amplias, buena comida. Ubicado en un buen punto. Viajé con un grupo de 8 colegas por temas de trabajo, nos trasladamos en vehículo alquilado y desde aquí nos movimos a diferentes ciudades sin ningún contratiempo. Recomendable!

  

• tuso12luso23

  03 septiembre 2019
  disappointment

  Nice breakfast room and good breakfast. We booked this hotel because we read that all the rooms had air conditioning. While we were traveling, the max temperature in the region reached 36° ! My wife recently underwent a surgical operation because of a colon cancer and had chemiotherapy. She does not stand hot temperatures. The air conditioning system in the first room did not work. The receptionist said that the air conditioning systems were a little weak in all the rooms and we needed to close the window. We did it but nothing changed: the air conditioning did not work. We complained a second time and the receprionists told us that the hotel was " fully booked ". It was hard but at last they gave us a room on the 6th floor and the air conditioning system worked very well. I know Accor Group hotels and I have never had such a negative experience

  

• Arran W

  07 febrero 2020
  Rude

  I am currently staying in this hotel with work and for around the 5th time in less than 2 months. I don't normally have an issue but this time im having trouble with the poor WiFi connection, which I can deal with. However what I'm writing about even though it's 2020 and WiFi should reach all rooms is the rudeness of staff at the hotel. I popped to reception to ask about the WiFi as I couldn't connect anywhere and the abrupt answer I got was "well it works here". I explained it didn't work on my floor and the lady just looked at me. It may have been a little less annoying to me if she may e had a hint of a smile, but it didn't seem that was going to happen. If you're working in a customer facing role step one is master a smile!