Mercure Hotel Frankfurt Eschborn Helfmann Park

Comentarios destacados

• JOMAGAMA

  28 julio 2016
  UN BUEN HOTEL...

  Un hotel moderno, bien cuidado (mantenimiento,etc..), con detalles diarios en la almohada (chocolatinas). Solo un pero... muy alejado del centro de Frankfurt, necesariamente tienes que viajar en coche.. pero vale la pena. La atención del personal (recepción, camareros del bar y comedor) estupenda.,, El comedor es de buffet, tanto en el desayuno como en la cena, el producto inmejorable y bien surtido, cubiertos y vajilla excelente y mucha limpieza en todo el comedor. En resumen, un muy buen hotel y recomendable al 100/100., con las condiciones señaladas.(coche).

  

• Osman C

  26 abril 2017
  Familia y negocios

  Hotel muy práctico para pasar unas noches de negocios y familia Buen desayuno un lugar fuera de la ciudad y poco tráfico Lugar tranquilo para descansar después de un día de negocios La cama es un poco pequeña

  

• Mooshimo

  19 noviembre 2019
  Smallest breakfast buffet I have ever seen

  Whilst the staff was nice and hotel seemed clean I couldn't excuse the pathetic excuse of a breakfast buffet for 170 euro a night.... I think this is poor and penny pintching from a large chain who could do better.

  

• Rodrigo M

  27 diciembre 2019
  Hotel para viaje de negocios.

  Las habitaciones son un poco pequeñas, por lo cual el hotel no lo recomiendo para estancias largas. El desayuno incluido es bueno, al igual que el restuarante/bar que da servicio en la noche. El estacionamiento libre sobre la calle es algo limitado por lo que tienes que pagar estacionamiento en el sotano del hotel.

  

• Allwyna

  09 febrero 2020
  Lacking standards and simple courtesy

  I had booked this hotel for a night due to a meeting close by. The hotels location gave me the feeling as if it was in the center of a large farm as except a few commercial building there was only farming/landscaping around. Once you get off the train at Eschborn sued station it is a nice 10 min walk (900mts). There are no taxis available however you can call for Uber. Upon reaching the hotel I was told that it was the wrong hotel as they had 2 Mercure properties in the same vicinity within 100 mts. I suggest they should better highlight this during the booking stage. The receptionist was prompt in checking me in although I find it surprising when receptionist dont have a smile, dont have the courtesy to welcome you (a simple sentence "welcome to mercure...) and dont even check on how was the trip to the hotel. I trust these are basic hospitality standards and just dont seem to understand why cant a brand like Accor inculcate such a simple process. I was stunned with the receptionist's response when I enquired about the kind of food I could get at their restaurant. She simply said "You can go to the restaurant and check what they have" so basically FIND IT yourself. Another surprising response came from the server at the bar who was not sure what time was the last order as he was like 10:30 or may be 10. So I said maybe I shall be here by 9ish and he was like hopefully that should be good but not sure if the kitchen will still be open, making me feel that it like "till Stocks last". Anyways at the end I went into Frankfurt and found a lovely Bar Chinasky and had a great meal although would have preferred staying indoor and spending it at the hotel especially as they had some kind of chefs competition on their burger. In the last 1 month itself I have stayed at 3 different Mercure and I find it again surprising that basic housekeeping standards are different. There was only one hand & bath towel in the room while in the others I have had 2, Water glass in the bathroom (plastic/glass tumbler), Hair dryer (yes/No), Gym facility (Yes/no), breakfast standards. This is surely something I suggest needs to be looked at especially with the speed that it is growing having standards will certainly help travelers like us plan better. The breakfast certainly was impressive compared to my last one in Munich as it was not only a larger variety of options but also well organized. It was good to see a chef behind the counter keeping a check on the movement of food. I also must highlight the staff were well planned, organized and really had a positive attitude. Certainly a lot of work needs to go in ensuring standards are set and also having a positive, happy attitude. 4 star hotel you are really serious is something I am really wondering.