Mercure Clear Mountain Lodge

Comentarios destacados

• shanelle1985

  20 febrero 2021
  Not worth the money

  It was the worst place i have ever stayed! Cant believe i wasted my free night there. Rude staff, no hot water then no water at all. No apology or compensation. I will never stay there again, nor will we recommend this place to friends and family. Very disappointed

  

• JanineV472

  24 febrero 2021
  Great Escape from the City

  This beautiful serene location emcompasses your inner soul. We arrived on 5pm, had amazing views as we sat on the veranda overlooking the vista of Samsonvale Lake and the ocean further northeast. Dinner was up there with any top notch Restaurant, and so was the breakfast the next morning. We travelled up to the Ocean View Winery for morning tea which was another gorgeous location, into Dayboro for a drink at the Pub then back home. That night we went to Eatons Hill Hotel for drinks and dinner, 10 mins drive and is another asset to this location to stay. Perhaps a Smart TV in the room would have added to the mix to complete a wonderful experience. Sarah in the Restaurant among Jilly made our stay outstanding. Such wonderful personalities made our stay even better. The employee on reception on checkout was very efficient, however I feel on arrival the employee could have provided us with a sheet of activities in and around the area, however due to COVID no compodiums are allowed in rooms. A good relax, great drives, beautiful countryside and we didnt even get to Samford - another time!

  

• Jd86291

  26 febrero 2021
  Worst stay

  Im not a person to leave a review let alone a bad one, but after this visit, I felt I needed to. What was suppose to be a nice romantic getaway was anything but that. Place is incredibly run down, with even worse service Rooms are tired and unclean, mold on the curtains, stains on the pillows, walls cracked. Phone clearly hasn't ever been cleaned (very covid safe). This was deluxe room, can only imagine the filth in the others. Sadly the hotel premises was even worse, nothing is up kept. Pool wasn't cleaned and the grounds around was so dirty and not maintained at all. Tennis court was disgusting Our meal experience was even worse. First morning we arrived for breakfast, we had to change seats so we would be served as no one came. When we did order, one of the meals instead of pancakes, waffles arrived. It took so long decided just to eat them. That night dinner. For $45 pp for a main meal we expected our seasonal vegetables to be atleast cooked through, once meals are dropped off you don't see staff again until desserts, we told staff about our potato and other vegetables being raw, nothing was done Breakfast the next morning was even worse. We were hopeful when not long after we sat someone came to take our order. Sadly she dropped off a bottle of water with no cups. Expecting them to return with our juice and cups for the water shortly after, we end up calling them over 30 minutes later to get them. After asking where our meals were 40min they arrived yet again being wrong. After a staff member apologised and rectified it (she was great by the way) we found a hair in the pancakes. I understand things happen, but it's how issues are fixed that makes a business. Really put a damper on the occasion. Wish we stayed elsewhere. Never again. Sadly we couldn't post all our photos

  

• Aj_Bhagz

  12 marzo 2021
  Brisbane's Best Kept 'Secret'

  Within 30 mins of Brisbane you get to feel the solitude of nature and the surrounding views of the Glass House Mountains, Moreton Bay AND Brisbane Skyline. Comfortable and well priced. Perfect for a staycation for any reason you can think of! Spa was wonderful and concierge was such a pleasure: Thank you Olinda! Will def stay here again , and again, and again..... ;-)

  

• Themacsofoz

  08 marzo 2021
  Absolute Serenity!

  We stayed here on a package deal and were really pleasantly surprised at the quality of our stay. Set in the hills behind Brisbane and amongst thick bush, this is a place to "get away" from the hustle and bustle and really unwind. Check in was smooth and directions to our room very comprehensive. The accommodation is very comfortable and clean, no issues with anything in regards to the room. The grounds a re well maintained and staff were really friendly and helpful. Breakfast was A La Carte and had a brilliant range to choose from. The views across Moreton bay, Brisbane and the Glass House Mountains are spectacular. We were lucky to be treated to a massive thunderstorm storm move across Brisbane and up to the Sunshine Coast. It was amazing to be level with it! The only "knock" on this resort is the area around the pool. There were only 2 sundecks and 6 chairs with no room for anything else. Not sure what people do when it's full and they want to sun bake?