Marriott Richmond

Comentarios destacados

• GERARDOACR

  21 octubre 2015
  Muchas gracias Marriott

  Además de la calidad sobresaliente de los hoteles Marriott, en este caso fue mucho más de lo normal, al estar atendiendo de la mejor manera, con gran calidad y grande paciencia, a la enorme clientela de fanáticos del ciclismo durante los Campeonatos Mundiales de la UCI, que se desarrollaron con su excelente colaboración.

  

• 822kaitlynj

  13 febrero 2021
  review

  The hotel was very clean and nice inside, but the staff is very unfriendly and rude. I ordered room service for the food they offer. They told me it would be about 30 minutes, I went down there after 30 mins and the lady told me they didnt ring in my order. The lady was rude about the situation that they messed up! I will not return to this hotel again. I did not feel welcomed at all. very unsatisfied.

  

• Nicole D

  28 febrero 2021
  Can't Handle a Full Hotel

  We stayed at this hotel this past weekend. The hotel was completely booked due to field hockey competitions and cheer competitions at the convention center. There were long lines to get on the elevator- not due to limited capacity/COVID. Folks were filling the elevators because otherwise the waits were too long. In addition, the only coffee to be had was in the Starbucks-- the line was always at least 30 minutes. Ridiculous the hotel didn't have free coffee stations for guests. That said, the Starbucks staff were outstanding. The valets also did a great job considering what they were working with- it was clear they were ill prepared for a full hotel. They should re think their capacity abilities. The walls are also quite thin. I could hear my neighbors talking on the phone and could hear them open and close their blinds.

  

• Michele P

  28 febrero 2021
  Covid Beware!

  We just returned from a three night stay and are thrilled to be home. The hotel was jammed with wall to wall people; people mostly without masks, as they were eating or drinking. The hotel was being used by non-guests as their holding area before going to the convention center for a cheer competition. Every hallway, couch, chair and floor was littered with people on the main floor. The management eventually started to ask those entering the hotel for proof of stay (show your room key), however it was too little, too late and only lasted half a day. As paying guests, we were forced to hole up in our non AC room that never got below 74, and couldnt find a social distanced area in the lobby to use. As a Marriott member, this was completely unacceptable. I would think twice about staying here until there is herd immunity!

  

• kristi0723

  04 marzo 2021
  Average Stay at Richmond Marriott

  My daughter & I stayed for a recent field hockey tournament. The hotel was packed (lobby, elevators, etc) but I imagine its not normally like this. Security was added at the main entrance to help manage the huge crowds. Pros - close to convention center where we needed to be, bathroom updated, was able to get 2pm checkout with Gold Elite status, the valet service (they were incredibly busy with cars everywhere in their area but they were still professional & quick), has Starbucks in the lobby although we didnt venture to it. Cons - Gold Elite has no other privileges here (no lounge, no free breakfast). This might change post Covid but I have stayed at other hotels recently where they at least give you credit to the hotel store/pantry to make up for not having lounge access or breakfast. We were put next to an elevator & heard that all day / night. Thin walls. No safe in the room that I saw.