Marriott Knoxville Downtown

Comentarios destacados

• juanmagarmar

  26 julio 2019
  Decepcionante, ruidoso, descuidado

  Lo único positivo que ha tenido para mí el hotel ha sido el emplazamiento cercano al lugar donde venía a trabajar esta semana. El hotel está bastante descuidado, la moqueta de la habitación muy sucia, el cuarto de baño ridículamente pequeño y la habitación por no tener no tiene ni siquiera una pequeña caja de seguridad. El desayuno es bastante deficiente, baja calidad y poca variedad. No hay opciones saludables: Bacon, salchichas patatas, grasa... Los huevos revueltos secos. Algunas piezas de fruta, especialmente los plátanos pasados de maduros.Todo ello además por 15$. El horario del restaurante es limitadísimo y la carta muy reducida a base de tres tipos de hamburguesa, unas ensaladas y poco más. Me han dado una habitación en la tercera planta hacia Henley street. El ruido es insoportable. La noche en que llegué no me di cuenta pero a la mañana siguiente pedí un cambio y me dijeron que no podía ser porque el hotel estaba completo, algo que era totalmente imposible como después he podido comprobar a lo largo de estos días. Ahora, eso sí, me ofrecían otra habitación con un coste adicional que casualmente si estaba disponible.... Además la máquina de ir acondicionado es muy ruidosa con encendidos y apagados muy violentos. Mala experiencia. Para no repetir.

  

• JenD477

  03 marzo 2020
  Disappointed ...

  My family and I stayed here for a wedding that was close by . I wouldnt recommend this place . For starters the lobby down the stairs has tables set up and the furniture was in need of being tossed out , it was so dirty. Our room was ok minus the noise from the road and the window that could possible be pushed out ! (Safety hazard) Found a wallet in our room by the floor so means house keeping didnt do great job cleaning . Turned wallet in hopefully they called him . Buffet downstairs for breakfast was so overpriced !! Just stay way from this place if your on a budget !! They didnt have my parents room reservation right and canceled it so they had no place to go ! Wanted to pack up our stuff ( while we were in Gatlinburg ! ) I just was in shock how everything was handled ! Parents didnt get any real answers since booked thru Expedia .

  

• Gerarddunn

  05 marzo 2020
  Surprisingly Nice Stay at Holiday Inn

  Nice modern Hotel - in a great location. Across from the Convention Center - about a mile from the UT pool and half a mile from Market Square. We walked everywhere. Bonus - free van with rides anywhere within a few miles of the hotel. Great service!!! Breakfast was good - but service was lousy. Folks were nice working there - but severely understaffed. Nice bar - but there are better spots to go outside the hotel. I was there for 6 days - and we only had the room made up twice. We specifically asked for it to be addressed - and the best we got were some clean towels. They really need to address their housekeeping. Hotel was clean - beds were comfortable so overall - I had a decent stay. They get dinged 2 stars for poor service on Housekeeping and Understaffed restaurant.

  

• Diane B

  06 marzo 2020
  Great customer service

  Older hotel but maintained just fine and the staff is what it should be at IHG properties....fabulous. Night and day difference in customer service from the Caryville TN HEI we stayed at last night. I went down to the lobby early in the morning as usual and this Holiday Inn does not have a coffee kiosk in the lobby, but the lady at the front desk went out of her way to get me one! Very nice!! Friendliness makes all the difference!

  

• jrtexan66

  11 marzo 2020
  Great Place

  Highly recommend you stay here, great location, very comfortable room and bed. They do have an awesome breakfast in the morning. The staff was very friendly and polite. This is our second visit to this Holiday Inn and we have not been disappointed yet.