Magnetberg Baden-Baden

Comentarios destacados

• Qajaq09

  08 junio 2015
  Buen hotel, pésimo gerente!

  Estuvimos por trabajo 3 días en este bonito hotel, las habitaciones son limpias y agradables, el restaurante bueno y con muy buenas vistas. A pesar de todo lo bueno, nos vamos con muy mal sabor de boca por culpa de su director/gerente, quien nos faltó al respeto hablando en un tono muy agresivo y riñéndonos como si tuviésemos 10 años por llegar más tarde de las 22h, hora máxima de check-in. Entendemos las molestias causadas por el retraso, pero JAMÁS se debe faltar el respeto a un cliente como él lo hizo, y sin pedir perdón en lo que duró nuestra estancia. Ah! El wifi funciona mal y hay que pagar 5 al día!

  

• CSL2002

  26 septiembre 2015
  Hotel agradable

  Pequeño hotel de 3*. Limpio y agradable. Pocas instalaciones. Ideal para fin de semana en Baden-Baden. Recepción solo de 7 a 22 hrs. A15 minutos andando del centro. Wifi gratis en el hall, 5/día en la habitación. Desayuno sencillo, pero suficiente.

  

• HanyHusseinHarb

  06 agosto 2019
  Best view from the room

  We stayed for 4 nights and we enjoyed the view from the balcony, as it was amazing and breathtaking. Breakfast was good with limited varieties. City center and the spa house was not far walking, about 10 minutes. Room size was good and staff were very helpful. Parking is available on site I love to come back again

  

• HaggisRipsnorter

  11 agosto 2019
  Nice hotel compromised by lack of customer focus

  Stayed here for two nights with a group. Nice room with balcony and good view. Meals were also good. A couple of disappointing issues:- 1. Wi-Fi was intermittent at best. Really frustrating when youre trying to take care of business at home. All our group complained of the Internet signal just dropping out. 2. We were all having beers on the terrace in 30 deg heat and asked if we could have some water. We were asked if we wanted sparkling or still water (9 each) and we replied neither. Some tap water would be fine. The Barman replied We dont serve tap water because its warm. Patronising? YES, but NOT customer service.

  

• goldeng1rl

  29 septiembre 2019
  Shockingly bad

  I am still gobsmacked at how awful our experience was. It is a modernised traditional style German hotel and our room was fairly modern complete with a fridge with water & beer, and a small balcony looking over the garden. After a very long drive it was natural to want a cup of tea or coffee when we arrived. However we were horrified to find that the restaurant and bar closed at 14.00 and would remain closed until breakfast at 7.00 the following morning! Can you believe it?! The bedroom didnt even have a kettle so imagine arriving at an expensive hotel and not been able to have a cup of tea or a glass of wine for 17 hours! My husband complained at reception where the lady was very embarrassed and apologetic but said they were having staff problems and had been closed every day from 14.00 all weekend. Their website states that their restaurant is open daily but despite being I am a wheelchair user but they didnt bother to email me and warn me of this major reduction in services. Our experience of the services at the Hotel Magnetberg was worse than a budget hotel. Be warned!