Luminous Hot Spring Resort & Spa

Comentarios destacados

• BlueMeow

  16 diciembre 2018
  Love it!

  Wish I had more time to enjoy the fresh air and the peaceful place. We were part of a tour so we had to leave the next day. The buffet was great, the pool and they have more to offer if you take the time to arrange ahead.

  

• J L

  25 junio 2019
  Small Hot Tub, tough management by JULIAN, & BUGS/ FLIES in room

  My family had 3 rooms reserved, learned they gave us rooms (#533, 535, 538) with VERY SMALL tub that only fit 1 person. We showed our concern & asked manager to show us other rooms. JULIAN IS HOTEL MANAGER who wants to charge us more money for upgrades. To avoid hassle we paid upgrades for 2 rooms. Later found out the upgrade didnt include breakfast, then we paid more money for 3 ppls breakfast IF WE DONT pay we need to book the room online which cause more time delay & will cost more per room upgrade. We cancelled 1 room & upgraded 2 rooms however asking for proof of the cancelled room. All our booking was prepaid with Agoda.com. I explained friendly to Julian, to follow up after check out tomorrow I like to have a receipt stated hotel allowed the return of 1 room & ensure us receive refund we need proof the room was cancelled. From 2pm since we arrived the hotel to 9:30pm, Julian was un-willing to issue a statement proof 1 room was cancelled. Though the room key with breakfast coupons for 2 people were taken away by him and no refund by hotel for the cancelled room that we didnt use. He was not willing to certify with a statement that 1 room was cancelled (hotel accepted this cancellation) & JULIAN said he doesnt care whether we get our money back from Agoda.com. I was stressful with this room problems from 2pm, by late night I ran out of my patience & start complaining to him on trying to give us hard time. At 9:15pm, 7+ hours since arrived hotel, I still has no room to check in. Finally I asked to give me a room & surrender in his mean attitudes. Julian said he cant issue letter of statement on our room cancelled without getting money refund by them or Agoda.com because he cant write in English. Later he also refused to issue the same letter in his mother language which is Chinese. This basically ruin my trip of relaxing in a Hot Spring resort due to his attitude & un-ethical conduct of took away our room without giving us money back or at least issue a proof for us to show room was in-used & cancelled. RUN AWAY FROM THIS MEAN MANAGEMENT IF HE IS THE HIGHEST RANK POSITION IN HOTEL WITH THIS SERVING PHILOSOPHY. 1 Julian, .HE WILL RUIN YOUR VACATION!

  

• evania23

  09 agosto 2019
  HOT SPRING HOTEL IN TAITUNG

  Nice hotel. The room is big. And clean. Inside the room we got 2 bottles of soya milk for free and mineral water as usual. We can enjoy hot spring in our room. Breakfast also good. And the location is nearby Luye Hot Balloon Festival for summer vacation.

  

• sohguanh

  14 diciembre 2019
  Wifi Bad

  This resort was part of my round Taiwan package tour. The food variety was a lot but it is not nice. The wifi always cannot be connected. But since it is just one night stay and quick go the next morning, I can accept. But if you intend to stay longer not having a stable and connected wifi is crucial I think. The attached indoor hot spring is quite small so if you are very tall you may have difficulties enjoying inside.

  

• DavidASU

  18 junio 2020
  Nice resort with private hot spring in your room

  We stayed here because we would like to go to Luye Highland to try the hot balloons or other flying activities. The room is huge with its own hot spring tub with very reasonable price. Not many guests check Ed in, so its very comfortable to relax and enjoy our stay!