Lucca Relais

Comentarios destacados

• 185criss

  19 septiembre 2018
  B&B short stroll to Lucca

  Location is good, you are literally a 5 minute stroll and your in the old city of Lucca. Check in quick, easy and helpful and was much appreciated as the manager moved his car so I could park in a free white spot. The Rooms are fairly simply and bathroom (shower) forget about swing a cat around m! I would recommend the B&B invest in some new pillows and upgrade the plastic wrapped croissants for fresh ones and coffee machine on premise.

  

• saranunezcasas

  20 octubre 2018
  Muy recomendable

  Elegimos Lucca como una de nuestras bases para visitar La Toscana y fue todo un acierto. El pueblo amurallado tiene mucho encanto, se puede llegar dando un pequeño paseo desde el B&B para cenar en uno de sus restaurantes y en los alrededores del alojamiento solo se oyen pajaritos. El gerente encantador, nos ayudó en todo.

  

• 1969esterm

  28 abril 2019
  A good accommodation is not that good if the people who run it have zero empathy with their customers

  We had booked a room and two days before our trip and my partner's mother suffered two consecutive heart attacks and was in an induced coma. I informed Booking and they contacted Lucca Relais, they told me that we had no right to cancel but that given the circumstances, the hotel may not charge us if we presented the documentation from the Hospital. Mr. Vicenzo told Booking about the possibility of a price reduction if we ever came back to his B&B, but no cancellation at this point. I contacted them and they asked me for direct contact to avoid going through Booking (according to them, Booking were the ones who were not fixing the issue). I told them that we did not know if we were ever going back to Tuscany and that is why we rather be not charged instead of getting a reduction for a further visit. Then he asked me to cancel the room so that they could rent it to someone else and that once done, we would talk again. I proceeded to the cancel it and they immediately charged the full amount. Great people ... Very emphatic, right?

  

• Joan P

  23 junio 2019
  Really close to the old town

  Just a few minutes walk to the gates of the old town this was an ideal location. It advertises itself as a B&B but it does not offer food and there are no facilities to make your own breakfast. We still loved our stay in this old house. The room was comfortable and had a lovely balcony. There was a coffee machine in the room. The owner was a really lovely, helpful man.

  

• 424Marianne60

  23 septiembre 2019
  Very disappointing

  Stayed in this B&B for one night, although originally booked for 4 nights. The room was inadequate in every way. Everything in there needed replacing. Its called a B&B but really its just somewhere to put your head down for the night and there is no breakfast room . Breakfast is a coffee machine in your room and not even a biscuit. The bathroom was just a partitioned area of the room and the shower door was broken and dirty. The balcony door was rotting at the bottom and the Balcony needed a clean up. We told the guy at the desk that we were going to stay elsewhere and he demanded the money for the 4 nights, which we gave him as he said himself he could take it from our credit card. I would not recommend this place to anyone.