Lotte Hotel Guam

Comentarios destacados

• 329joshuai

  19 febrero 2020
  Amazing staff and customer service

  Very clean and nice property. The staff here is amazing. They are very professional and accommodating. We are always greeted with a smile and they take every opportunity to extend a helping hand. The amenities here are great too. Cant wait to come back.

  

• keonis819

  19 febrero 2020
  Awesome hotel and outstanding service!

  Aloha, Corina and lotte staff was outstanding in giving myself and crew an experience that will be hard to match! Lotte staff have what it takes to make a guest feel at home and to feel the warm genuine hospitality! Please inform your staff to keep up the awesome work and continue to create memories for your guest! Mahalo nui loa

  

• Pengsoo0808

  01 marzo 2020
  Very clean and quiet

  Lotte hotel is not located in the centre, but it is a walking distance and there were free shuttle buses as well. Very clean and quiet. I loved the environment. But I was not happy with the management. I sent an email for inquiries 3 times, but I received only 1 reply and it took more than a week to receive, therefore, I had to ask when I arrived at the hotel, but again there was no communication between staff, when I checked in, I have been told I would get an answer later, but when I asked afternoon to the other staff, the staff did not know anything about my inquires. It was quite disappointing. And one more, I booked and paid 3 rooms for 9 people. But when I was given for Cabana ticket it was only 4 tickets which only 8 people can use. I asked I paid for 9 people but how come I was give for only 8 people, the staff said the tickets were only complimentary, they did not have to give ticket for 9 people and if 9 people want to use,I have to pay $10 extra. I paid more than US$4,000 to stay this hotel. But they still wanted me to pay another $10. if anyone wants to contact them, call them, it would be easier to get through And travel with even-numbered not odd-numbered.

  

• Bigofireball

  24 marzo 2020
  Great Stay-cation

  We had a lovely stay! The rooms was very comfortable with an amazing ocean view. The staff was extremely friendly and accommodating, Rosemary at the lounge was especially kind and helpful. Would love to stay there again.

  

• davey671

  08 marzo 2021
  A pleasant weekend staycation

  Kudos to the staff. From reservations, front desk, F&B, housekeeping and poolside everyone was well trained, friendly and courteous. We checked in for the weekend and really enjoyed our stay. Check in, the lady at front desk assisted us with our belongings as we used the trolley to load up, she went of her way to follow us outside and even watched our daughters while I went to park my car. Room - extremely clean to our surprise. A/C was very cold even on low setting, this is how we like it. We got the chill box replaced with a compressor type as we stocked a lot of water, Marfel from housekeeping replaced in a jiff. Pool Beach - very enjoyable, with a great look into Tumon Bay as we enjoyed the sunsets in the infinity pool. Access to the beach is like a 2 minute walk away with soft smooth sand to relax your feet. Cabana - the luxury to enjoy your lunch in a closed or open door setting with a flat screen TV, ceiling fan and A/c, we enjoyed the ambiance while looking out into the pool area. The lounge & deli, has affordable set lunch boxes to go. We enjoyed ordering our lunch and beverages staff was very courteous all 3 days we were there. Overall things went very smooth from booking, check in/ out. You will get that family friendly greeting from each staff member just walking passed them. Kudos to each and every staff member who made our stay a home away from home visit.