Llangoed Hall

Comentarios destacados

• GonisBorbolla

  05 febrero 2014
  Te transportas a otra época

  Para este hotel el detalle es importante, desde que entrando están las elegantísimas botas (como wellies, pero de piel) para salir a caminar en diferentes tallas, tienes butler y una charola en tu cuarto con copas de cristal cortado y sherry para cerrar el día. Hay que vivirlo para entenderlo, bajé al desayuno con el pelo mojado porque si no no iba a alcanzar y me dio pena. Todo el mundo estaba arregladísimo ya y el desayuno lo sirven si saltarse un solo paso. Las chimeneas en las noches en las diferentes salas vayan no lo piensen vale la pena cada centavo.

  

• Jennifer259

  26 septiembre 2020
  Shabby Chic

  Checking in was swift and efficient. This place is a little reminiscent of Days of the Gunboat" and if that is what you want then you have found the right place. Everything is well maintained and in good order in a shabby chic sort of way. In some respects it is a bit frayed around the edges. That perhaps is the charm of the place I thought that the staff were extremely efficient and polished. However I also did find the staff to be a tad aloof and unapproachable. Most of the bedrooms were on the first floor, which is accessed by a rather grand staircase. I personally found it a bit of a struggle carrying my suitcase up the stairs. There did not seem to be any staff on hand to offer to help me. I dont think there is a lift or at least, I did not see a lift. Our bedroom was large and well furnished. The King size bed was very comfortable. The bedroom had the usual in room tea and coffee making facilities. There was also a television and a radio. The en suite bathroom had complementary shampoo, body lotion and the like. Our evening meal was well cooked and exquisitely presented. Although we were not in a rush, the food and drinks service was so slow that we even thought that we had been forgotten. We had to remind the serving staff that we were waiting. We were celebrating a family birthday and wanted to stay somewhere special. It was different but it did turn out to be particularly special. It failed to live up to expectations. Whilst we enjoyed our stay, I thought that Llangoed Hall is over priced for what it offers. I doubt that we would stay there again.

  

• Cakeylew

  19 octubre 2020
  Lovely property, terrible service

  Beautiful property full of charm and character, wholly let down by the staff on duty during our stay. Was made to feel that our presence was a burden and that they were doing us a favour by accommodating us. Covid is not an excuse for poor customer service. The evening staff member was totally devoid of any personality and certainly lacked in hospitality skills. She was actually quite rude and we discussed her attitude with other guests after dinner who found her to be the same. The morning staff were also quite cold and seem to be resentful to assist you. Will not be staying again. Good luck surviving the downturn in the hospitality trade.

  

• IndiaLeigh1

  28 octubre 2020
  Terrible, Rude Staff ruin a great location

  Our experience at the hotel was, frankly, terrible. In the lead up, they sent me the wrong invoice twice & did not read my email about breakfast booking, asking me a month later the same question. On arrival, the place was deserted, and when a staff member finally appeared it was as though we were an inconvenience? One of our group desired the experience as being 'treated like a leper' as staff were extremely rude and unhelpful at every chance they had. When one of the group asked what local pubs were open, their answer was 'google it.' Utterly disgraceful - we have stayed in places far cheaper who would bend over backwards to help guests. This hotel could not have done less or anyone except bark at people and make the whole place feel extremely unwelcome. Breakfast took 40 minutes to arrive despite being told we HAD to be there at 8am. Eve then it was cold. Avoid this place at all costs - they did not even bother to respond to an email asking for receipt of payment :) When I raised my concerns on the day, their response was 'sorry you feel that way.' Glad to see our experience was the same as other people's on here.

  

• jilly1000

  21 noviembre 2020
  Saturday overnight treat

  Had a wonderful restful stay last weekend. The staff were professional and excellent. We felt safe and comfortable with all covid measures that were in place. We were put at ease and able to relax in wonderful surroundings. The food was outstanding! We stayed here in June 2019 and were so impressed,decided to return. Thank you to all staff for making our stay so pleasurable.