LiV’iN Residence by Fleming's Frankfurt-Seilerstrasse

Comentarios destacados

• gorrionl

  24 abril 2013
  Hotel muy completo

  El hotel tiene una buena ubicación en Frankfurt, a un pequeño paseo de la calle principal de compras y de la plaza Römer. El precio me parecio muy caro, pero cuando hay ferias como fue mi caso, los hoteles en la ciudad disparan los precios. El apartamento es muy moderno y está muy bien equipado. El trato en recepción es correcto, y disponen de un pequeño snack lo cual es bastante cómodo para almorzar o tomar una pequeña cena si no te apetece salir del hotel. El wifi es gratuito y funciona bastante bien. El desayuno no tiene mucha variedad pero es bastante correcto

  

• David S

  14 octubre 2018
  Almost there...

  The welcome was typical... not warm. The receptionist did help with doors to the lift in order to get my heavy luggage there. The room was very clean and the bed made well and towels changed every day. My request for another ironing board was answered the same day. Breakfast was sufficient with a range of continental style foods. Eggs etc are offered. This is where I consider I was let down. Day 1. I requested eggs and bacon - I got served an omelette.it was replaced after my painting it out. Day 2. Scrambled eggs were too salty. I said nothing but didn't eat them. Day 3. I requested scrambled eggs again with no salt. I got a fried egg!!! I complained and was told I didn't understand... in a very rude manner!!! I do not expect this cold and indifferent attitude. When paying top dollar for accommodation I expect politeness from staff. Apart from this incident... the hotel would have been given a high recommendation due to location etc...

  

• IzabellaC21

  28 abril 2019
  Inflexible hotel, awful treatment with the customer

  I did a no refund reservation. But 28 days before I had to cancel and the reason was: I have done the reservation for my sister that was under cancer treatment in Germany, and her insurance didn´t pay a euro. Unfortunatly, this situation made us completly broken, with a huge debt. When the reservation was done, her treatment was already schedule , but this completly unexpected news made us to change the plans. I contacted the hotel, explained this issue, sent the documentation that could prove what happend and the hotel just said: I can´t cancel without tax and I can´t charge you less. I tried to negotiate again, but they where completly inlfexible. I don´t indicate this hotel for anyone. They could understand and help a customer with this problem. Of course they will receive twice for the room, I told them the problem with enough time to put someone there. The exception they did was: Put a friend of yours in our hotel. COME ON! I was very transparent about what was the reason I was asking to cancel without tax, and they asked me to pay and put another person there. Congratuations, you lost a customer . I never go there, if they "care so much" about the customer, I can imagine how bad is the treatment in that awful hotel.

  

• 675margaritai

  07 junio 2019
  Nice stay - super convenient location

  The hotel has great location. 8 minutes from the shopping center, 10 minutes from the river, with private parking at extra cost. The apartment was spacious with a small living room, a kitchen with extra cost if you use it, street view and a spacious bedroom with a wardrobe and a safe. It also had a small desk, a TV and radio. The apartment was cleaned every day and clean towels were provided every day. It had a refrigerator and a coffee machine. It also had a microwave. It was very quiet although it was from the side of the street. Sound proofing. The only thing I had problem with was the WIFI. It was unstable and could not connect at times. The overall stay was excellent. I will recommend it for business trips.

  

• kykef2019

  24 enero 2020
  El peor servicio

  Fui con mi familia por 4 días y fue una mala experiencia. Cuando llegamos solo había una cama y dos colchones tirados en el piso, nadie nos avisó que no tenían camas adicionales. Si quieres usar la cocina en la habitación, debes pagar 100 adicionales, sin embargo, había un solo vaso y dos juegos de cubiertos. Había una cafetera moderna pero no te ponen café para preparar. Y el teléfono no funcionaba. Cuando fuimos a reclamar a recepción, el personal se lo tomó con gracias, burlándose de nosotros. La peor experiencia que hemos tenido en cualquier hotel.