Lavender Home Hotel

Comentarios destacados

• GeorgeDF

  16 enero 2013
  Excelente hotel, buena ubicación, personal amable!!

  Excelente hotel, inmejorable ubicación, a unos pasos de la bulliciosa avenida Hamra. El personal muy amable y atento, siempre al pendiente de cualquier necesidad de los huéspedes. La habitación muy confortable y espaciosa, todo funcionando a la perfección: la calefacción, el agua caliente, etc. Los muebles en excelentes condiciones. El precio de la habitación incluye un desayuno buffet bastante completo y de buena calidad. Suficiente para empezar el día. El estilo o concepto del hotel es la lavanda, por que encontrarás este color por todos lados. Sin lugar a dudas me volvería a quedar en este hotel.

  

• fayssal z

  17 junio 2019
  very nice stay

  very good location near everything i needed, in "Hamra" the animated area of Beirut with many shops, restaurants & coffee. The staff was excellent, generous & helpeful. The room was clean, spacious and comfortable. All of that made my stay in Beirut really great.

  

• AmrBadran

  28 octubre 2019
  Excellent Location! The rest is Awful, or mediocre at best!

  I've stayed for 13 nights, 13-26 Sept 19, at room 501. (I'm doubtful that this hotel has true reviews, or that it deserved the 8+ classification on booking! Pros - Excellent Location - Front Desk Staff polite, courteous, responsive and prompt "in regards to small issue only" - Housekeeping staff are polite and prompt Cons - Service at their only restaurant is horrible - Serious issue with hygiene and cleanliness at restaurant (Check pictures) - Food Service staff impolite and rude (except only the senior, Mr. Ali) - Food quality is sub-par - Worn out plates, tables, chairs, chinaware in general, some are even cracked! - Hotel is Expensive for it's quality - Rooms are outdated - Problem with electrical appliances and connections - Worn out furniture (check pictures) - Lack of maintenance for electrical appliances and connections which could be life threatening!!! (Air-conditioning was dropping water on TV, when informed hotel they did nothing!) - Dirty linens (check pictures) - Staff promised better room at booking or check-in, then under delivered!

  

• cfjake

  27 noviembre 2019
  Great staff but some improvement needed

  The staff are attentive and helped us when we asked for it, but there were a few things which need improvement. - The rooms generally need an update / lick of paint. Windows were absolutely filthy. - The water temperature in the shower kept fluctuating between freezing cold and boiling hot on the same setting, making showering difficult. - The wifi was very slow despite the hotel appearing quiet. - Toilet seat broken. Housekeeping didnt ever do anything about it. I did mention it to reception but not sure if they understood me and I didnt want to ask again. - Maid service inconsistent. Some days we got all towels replaced, some days just the big towels, some days they didnt wash or replace the mugs and glasses but sometimes they did. Tea bags not replaced when used. - Breakfast very basic. Maybe because it was quiet we had table service rather than a buffet. The trouble is, it was get what youre given rather than being able to choose what to have. We only had it the first day and didnt bother after that. Im sure some of these would have been sorted if we had requested specifically, but some things should be a given I think. I shouldnt have to ask for cups to be changed. On the flip side the location is fantastic. The good location, staff and price compared to other hotels is why Ive given 3 stars rather than 2.

  

• TalaBadran

  24 febrero 2021
  Awful stay

  We had a terrible experience. I visited with my friends and we booked the Royal Suite because we wanted to enjoy the jacuzzi. We arrived to the room and the floor was dusty my white socks turned completely black within 10 minutes of arrival, but the housekeeper was nice enough to give the room a sweep. After that, we wanted to fill the jacuzzi (the whole reason we booked the most expensive room in the hotel for) the water was warm but not hot so we waited a bit but it just kept on getting colder. We called the reception he said there might be something wrong they will try to fix it and we could try in 30 minutes, after about 3 hours the problem was still not solved and we were getting furious. Finally the receptionist told us that it turns out they can't fix the problem it's gonna have to wait till tomorrow. We demanded to leave and they wouldn't give us our money back after a lot of arguing we came to the agreement of booking the suite some other day. The next time we arrived we had the same problem regarding the dusty floor but this time the very rude receptionist said the housekeeper wasn't available since it was Sunday evening so there was nothing he can do. Also cutlery was left in the sink unwashed and there was a water bottle under the couch which is evident of the poor cleaning done. This time there was hot water but it was coming and going not very consistent. The next morning we asked for a late check out of 2 pm instead of 12 pm since no one had the room booked for the day and the same rude receptionist also declined and gave us a lame excuse. It was an awful experience and I would not recommend this hotel to anyone. Such a waste of money. I don't really have anything positive to say to be honest.