Laurel Crest

Comentarios destacados

• warkyx

  30 noviembre 2013
  No esta mal

  Fuimos a este hotel después de haber comprado un paquete de Bluegreen de prueba. Eramos dos personas y la habitación me pareció un poco justa. Las paredes son un poco finas, podía escuchar perfectamente la conversación de los "vecinos" de al lado. El apartamento fue el 3406 y la terraza daba vistas frontales a un árbol, para poder ver la montaña tenias que asomarte y mirar a la derecha. La habitación estaba muy limpia, equipado con todo lo que necesitas, y la cama era muy cómoda. Lo que no me gusto fue el café que te dan de bienvenida, tráete el tuyo si puedes. El servicio fue amable y el aparcamiento de la zona donde estábamos fue bastante pequeño. La localización es bastante buena, cerca de un supermercado para poder comprar cena o desayuno y a diez minutos de cualquier zona de entretenimiento. Nosotros pagamos 149 por dos noches, para lo que fue, me parece un poco caro.

  

• UFORich

  23 noviembre 2020
  Wonderful Stay

  A beautiful resort away from the crowds but extremely convenient to everything. You are nearby to everything in Pigeon Forge or Sevierville and all that it offers. A Publix and Kroger is nearby and it is well equipped. I'd recommend this and will visit again.

  

• J9015ESmarisar

  03 diciembre 2020
  Bullet Point Review

  We stayed at Laurel Crest for the week of Thanksgiving, 2020. We had 3 one-bedroom units: Two one-bedroom Standard and one one-bedroom Deluxe. The Deluxe and one of the one-bedroom units were adjoined via a shared foyer and the third unit was next door. We are Holiday Inn Club Vacation Owners and used our points through RCI to book the reservations. There is very little description about what type of unit you're getting. I called Laurel Crest about a month ahead of time to ask about the washer/dryer situation, but the reservation had not yet been sent to them from RCI. I failed to call back closer to our travel date, but I would recommend doing so. If you can get into a townhouse, I'd try for that. The staff was very friendly and responded to all of my inquiries and requests with cheerful graciousness. I could not find a list of what was provided in the way of appliances and utensils, so I made one: Cuisinart 12-cup coffer maker with a re-usable filter Cuisinart blender Knife block with 8 steak knives, bread knife, filet knife, paring large steak knife, chef's knife, and scissors Pizza pan, casserole pan, cookie sheet (non-stick metal) 3 non-stick skillets, graduated sizes colander, pitcher, measuring cup (2 cup, glass) large glass salad bowl glasses, cups, wine glasses spatula, serving spoons, cheese grater, whisk, tongs pizza cutter, can opener, vegetable peeler, cork screw Measuring spoons Standard flatware service 3 pots, graduated sizes 3 glass bowls with plastic lids 2 small glass casserole dishes Serving platter, plates, bowls, coffee mugs Paper towels, trash bags, dishwasher detergent Coffee, popcorn, salt and pepper Toaster Ice bucket and tongs Broom, dustpan, carpet sweeper, plunger Iron, ironing board, laundry basket, laundry detergent Blow dryer The following are observations I made throughout our stay: TV over the fireplace is obviously not level. Pull-out mattress in second unit is very uncomfortable with springs very obvious and pokey. Could not swap the mattress with a better one as it's attached to the frame. Standard room bedrooms are at the front of the unit with a window on the balcony and, therefore, close to noise from neighbors coming and going and the trash truck (which picked-up at 5am). Leaf blowers started at sunrise and continued until after sunset for one day. There is no walking path to the main lodge/pools. Mattress pad provided did not fit sofa bed mattress. The space at the end of the king bed in the Deluxe room is about 18", so no passing room. Shower in Deluxe room is very small. Very, very small. Shaving one's legs requires either drowning, turning off the water, or getting out. Built-in shelves around fireplace are bare and feel like a waste of space given the tight spaces elsewhere. The living area has a vaulted ceiling... but only if you're on the top floor. Floor in Deluxe Unit was very unlevel and bouncy. This alone made us feel like the building was not well constructed. The kitchen in the Deluxe room seems big enough, until more than one person tries to get into it. It's definitely a one-butt kitchen. The appliances are very loud. The refrigerators in two of the units made squealing noises. To be fair, other than the leaf blowers and garbage truck, the resort was very quiet and the appliance noises stood out in that quiet. Along with the ticking of the fireplace timer. Sliding door track in Deluxe unit is very rough and feels off. May be due to the unlevel-ness of the floor. Seriously, the whole building is sloped. Bathroom door latch broken in second unit. Light switch to water closet in Deluxe unit is only near the door to the hallway. There is not switch from the bedroom side. (I'm an Interior Designer and this violates IBC.) There are no grab rails in the bathrooms. The units are obviously not ADA compliant (I do not know the availability of such units), but having some handrails, especially around the whirlpool tub, would be nice. The bathroom vanities are about 32", which feels low. If you have a bad back, brushing your teeth and washing your face can be uncomfortable. The fire alarm goes off every time the oven is opened (and hot). Trash from next door was left on the balcony more than 24 hours. Animals spread it around. Playground was locked with a chain when it should have been open. Had to call to have it unlocked. There were no chess pieces on the chess set. The top drawer of the dishwasher sticks. Plastic cover on dishwasher lock falls off. Furniture is fairly comfortable. Sofa cushions are memory-foamy. The upholstery is durable, but scratchy. King bed in Deluxe room was very comfortable. There's a DVD player in the bedroom, but not the main living area. A note on timeshares. This is a Bluegreen Vacations Timeshare property. We are not Bluegreen owners. We were offered a $150 gift card if we were willing to go to there presentation. We are timeshare owners, so we had an idea of what to expect. We had a rainy day, so we went. It was not at the resort, but at a Bluegreen facility in Sevierville. The presentation was thorough and informative and hit all the reasons we bought a timeshare to begin with. It was about an hour long, followed by a tour of their sample units on the property (the nicest and biggest ones, of course). All-told, it took 2 1/2 hours with the last 1/2 hour spent turning down their offers. If you decide to buy-in, expect to take a lot longer. This resort is well-appointed with everything one could need. However, the construction quality and overall design of the space are very poor and I can't conscionable recommend this resort.

  

• M Kurt G

  07 marzo 2021
  Nice Resort in the Heart of Pigeon Forge

  A bit of a snafu at check in and the unit provided, but a day into our stay their guest relations person (Adam) worked to meet our expectations and needs. The rest of our time there (including check out) was excellent.

  

• S2454ZIdang

  13 marzo 2021
  Not a Good Experience

  This "resort" disappointed us on almost every level. We were told we would receive a phone call before 4pm letting us know we can check in. They never called. After checking in they tell you to go to a separate desk to get your parking pass. This is just a ruse to get you to attend a time share presentation. They hand you a form and ask you to fill it out. What they don't tell you is that this is a preauthorization for attending a time share (I read the fine print on the bottom first, and handed it back to them). After refusing the time share, she said that we were checking out in 2 days even though it was supposed to be 4 . . . back to the reservation desk for the third time, and after insisting we are there for 4 days and showing them a printed confirmation they straightened it out. Opened the door to the room and it was not even close to the Deluxe Villa that we had reserved. It was significantly smaller, totally different, had a weird layout, and was missing several amenities we had paid more for. Went back to the reservation desk for the third time now, and spoke with Adam S. He said the reservation company sent over the wrong room type and there is nothing that he can do about it (even though I had a print out of the reservation showing we had a Deluxe Villa). I asked if he could contact the reservation company and help us out, and he said we don't deal with reservations here on site, and no, he cannot help us out in any way with this issue. I asked to speak with a manager and he smiled and smugly said I am the Guest Services Manager (he was wearing a mask but I could see the crinkling at his eyes and the rest of his face expression from the big grin he had when he said it). It was like it was his first day as manager and he finally got to tell someone (but was either unwilling or unable to actually help). So we are stuck with this crappy tiny standard room rather than a Deluxe Villa. This place is really showing its age. There was significant water damage under both the kitchen and bathroom sinks. The couch and chair fabric were gross and need to be deep cleaned. The wooden furniture is all scratched up. The room was dirty with debris on the floor and wrappings in the bathroom. My wife had to wipe out the tub before she took a bath and was disgusted at how filthy it was. The grout on the tub is all cracked and dirty, and the outside base of the tub had several chunks broken off. The kitchen is literally located in a hallway between the tiny living space and the bedroom. If you open the oven you have to step into the bathroom to make room for the door. The kitchen sink was so clogged it would barely drain. We had a tiny porch which might have been nice to hang out on, however, they put the condenser units on the ground level outside of the rooms. This means you are greeted with the sound of 20 condenser units running if you open your screen door (very loud, and sounds like a manufacturing plant). These condenser units also line half of one of the pools - so much for a relaxing day at the pool. Wifi did not work when we first got there. Walls were thin and got to listen to other people's TVs and snoring. Called before making the reservation and was told that everything was open except the game room. Was later told that the clubhouse pool was the only one open, and that the other pool is never open until April. So rather than stepping out of our room and being at the pool we have to walk 2 blocks to the clubhouse. The laurel crest web site literally labels a photo as an "indoor hot tub", but it is actually just and indoor kiddie pool (there is no indoor hot tub). The photos of the pools and hot tubs make them look like they are MUCH larger than they actually are - they are tiny. They loudly empty the dumpsters at 5 am. The bedding, TV's, and kitchen appliances were all relatively new and pretty good. The location is close to the main drag in Pigeon Forge so we changed our plans from a relaxing resort vacation to going out on the town and to the GSMNP.