Lancaster Marriott at Penn Square

Comentarios destacados

• 806CristinaA

  14 junio 2015
  Muy bien

  Nos alojamos solamente una noche. El hotel está situado supercéntrico. Tuvimos la mala suerte de sufrir durante la noche un desalojo por una falsa alarma de incendios pero eso no es culpa del hotel. Hanitación amplia, desayuno correcto y muy buen gimnasio. Cenamos en el hotel y tanbién genial.

  

• F2013XFalexandraa

  24 abril 2017
  Excelente

  Grandioso lugar donde dormir, el lobby bellísimo. El restaurante y el bar sirve una comida deliciosa. Las habitaciones son cómodas, confortables y muy actuales. La gente súper amable. Excelente opción en un pueblo calmo y pintoresco.

  

• heatheraD9691YB

  19 enero 2021
  Very helpful staff

  I stayed at the Lancaster Marriott recently when in town for a study my team was conducting. I shipped many boxes to the hotel in advance of our visit so that we had supplies we needed for our study. The staff was very helpful in storing the boxes, bringing them to my room when I arrived, and helping me get them shipped back afterward. I really appreciate all the extra effort by the staff to help us out.

  

• bachelor8

  12 marzo 2021
  Great hardware but arrogant service

  This hotel has finished very brilliant remodel for lobby, pool, gym, and room. I am very impressive with the spectacular lobby with the mixture of modern and classic building. Room has wood ground and ground-to-ceiling glass. Breakfast restaurant club lounge was closed due to COVID-19. Marriott platinum and above members received 10 credits per room towards Starbucks. I want to say 10 credits was not enough to have hot breakfast for two adults. Please arrange a microwave for guests. We were unable to find anything to heat food. The front desk was unwilling to help us and just emphasized hotel guests can not use a microwave in this "full service" hotel. This is hard to imagine for a "full service" hotel not to grab any hot food in breakfast and not to find a microwave for guests.

  

• Fav2021

  20 enero 2021
  First and probably last visit

  Yes it is Covid and I am very understanding however you need to at least have someone at the front desk to answer questions and the phone. At check in I was given menus for the restaurants. Chose to go to the rooftop. Took the elevator up and it was just rooms. Came down. There was none at the front desk - no bell to ring so I asked the housekeeper. She walked me to another set of elevators. I went up to the top floor and once again only rooms. Came down again and no one at front desk. I ate at the restaurant on the ground floor that was open. Next day tried to use my in house phone to inquire about the availability of coffee The phone didn't work. Had maintance " fix" the phone. Second night I inquired about the rooftop restaurant. The woman who was actually at the front desk said you need to go outside to get there. Wouldn't it be nice to know that ahead of time. It is January. Next am tried to use the fixed phone to call for towels as there is no housekeeping service. The phone didnt work The woman at the front desk didnt give a hoot. You would think they would offer you extra points or at the very least an apology. NOTHING.