Laluna Resort

Comentarios destacados

• theTravellerChoice

  24 agosto 2015
  Vacaciones perfectas!

  Todo lo que hayas leído sobre la luna es cierto! A mi parecer uno de los hoteles más agradables del mundo. Su estilo, elegante y desenfadado es perfecto para quien siente adoración por la sencillez y los detalles. Situado en MontRouge, una pequeña playa con prácticamente uso y disfrute en exclusiva por parte de los huéspedes del hotel y con tantos tonos de azul en sus aguas que te enamoraran. El estilo arquitectónico y diseño del hotel está a medio camino entre el estilo caribeño y el Mediterráneo, con elementos que te transportan a Ibiza, Sicilia... Las habitaciones, pese a ser muy abiertas, cuentan con aire acondicionado y ventilador. La cama es muy cómoda... Dormirás como en casa! El hotel dispone de gimnasio equipado con tecnología technogym, además de material para la practica de deportes acuáticos y una zona para la practica guiada de yoga y Pilates (30$ US la sesión por persona) El restaurante y el bar de la piscina perfectos! Fruta fresca, cocina italiana, pescados locales y una amplia variedad de cocktails. En resumen perfecto: ubicación, decoración, personal y servicios. El único pero es que un hotel de esta categoría no cuente con mejores atenciones para los clientes: fruta fresca en la habitación, agua embotellada, cookies... Recomendadisimo!!

  

• RobinH803

  22 enero 2021
  Quarantine vacation

  We had a delightful 5 night quarantine vacation. I was unsure what the experience would be like not being able to leave the resort, but we had a wonderful time at Laluna. We were able to use the water sports (although it was too windy most of the time), roam about the grounds, relax in the lounge, enjoy the beach, eat at the restaurant and sit on our lovely veranda. We did not receive housekeeping during quarantine, but hotel staff delivered fresh towels and clean glassware whenever we asked. Three mornings in a row of waking up to a beautiful rainbow outside our front door were a huge bonus!

  

• drdavidg22

  26 febrero 2021
  GROSS MISREPRESENTATION

  LaLuna is not for everyone. This seems to be the owners response to any negative review left regarding this property. While this is indeed very true, by no means does it excuse the reasons for such reviews- poor staff training, poor management and poor communication, which all fall directly on the shoulders of the owner. My wife and I frequently travel to the Caribbean, and we just visited Grenada for the first time. I found LaLuna on the Marriott website, and since the photos looked nice and it was listed as a Category 7 hotel, I thought great! Ten weeks ago, my wife and I stayed at another boutique (non-Marriott) hotel on St. Lucia, a nearby island, and since we had such a great experience there, we were hoping for a repeat. Prior to our trip to Grenada, I was in touch with Kelisha and Arvonel from LaLuna, and they could not have been nicer. They were friendly and professional in assisting with my plans. The only thing that bothered me was that I was never informed that, due to COVID restrictions, there would be no housekeeping services during our seven night stay. I discovered this on my own and subsequently asked about it, whereby it was confirmed- this information was never volunteered. Regardless, we arrived. We paid for the expedited concierge service at the airport, and it was a wonderful experience. We were whisked away to a private area in the airport, our luggage was retrieved for us and the paperwork was quickly processed. We met our taxi driver outside, and I thought what a great start to a vacation! (Later, when I received the bill for this service, I guessed I missed the notice of an additional $40 fee per person medical surcharge, above the listed $159 per person fee. Looking back, was this expedited service worth $200 per person? Absolutely not.) After a short 10 minute taxi ride, we arrived at the LaLuna reception office and were met by the most unwelcoming, unfriendly man I have ever experienced checking into a hotel/motel/resort of any kind. He greeted us with fill these papers out. So much for our great start. After three minutes with the reception clerk (who I will henceforth call mister happy), we were led to our room. He proudly showed us our plunge pool (see photo). It looked like sewage. The beach is a main attraction of the resort. For those seeking shelter from the sun, this beach is ideal as there is excessive shade. Noting this, I advised mister happy that we love the sun, and asked if we could please have lounge chairs in the sun the next morning. He responded that, because all of the lounges were old wooden chairs, they could not be anywhere near the water- which is the only area of the beach that gets sun. Regardless, he said he would see what I could do. When we made it to the beach at 10:30 the next morning, we saw what he could do. Nothing. So, we moved to the minuscule pool area. The only place to get sun is on the tiny pool deck, alongside the tiny pool (which was filled with sand and did not see a vacuum the entire week of our stay). Every morning I would get to the deck between 8am-10am, choose the least grungy cushions from the pile a few feet away, and set us up in the only two lounges on the small deck. We had not seen mister happy in a couple of days, but my next contact with him was once again at the reception area, a few mornings into our stay, to ask for a couple of beach towels. He told me they were in the dryer. I returned to my lounge chair, maybe 25 feet from and in clear view of his reception office. A short while later I watched the beach towels arrive into the office, in front of mister happy, and I watched him do essentially nothing for about 30 minutes. At that point I got up to fetch my own towels. No chance he was going to bring them over. As for the room, we had upgraded to the Beach Cottage Deluxe, one of the most romantic setting (sic) in Grenadas best resorts, as per their website. The room was exactly as you would expect- at a Marriott Category 4 hotel. It is romantic, if you consider talking face-to-face with strangers laying 25 feet away on lounge chairs while you are in the shower, romantic. Perhaps others might consider it romantic to open up your eyes in the shower, only to be staring face-to-face, 36 inches away, at an employee cleaning your useless outdoor plunge pool. Happened on multiple mornings, to my wife and to me. From their website: Open your private veranda and walk steps into the Caribbean Sea- only if you jump down a four foot rocky berm. Since I already quoted from their website, lets discuss their website a little further. Management will likely (?) change their website after this review is published, however I have screen shots of all of these observations: On their Policies page: All rates are quoted in US dollars and are subject to an additional 20% tax & service. Then, again, on their Q&A page: We can create any kind of package or inclusion you would like It lists multiple options, all followed by plus 20% tax & service. This is misleading and disingenuous, as they added 25% tax & service to every single restaurant check (see photo)- and then left a space on the check for a tip on top of the 25%! (I gave a cash gratuity to each server so that I knew they would actually receive the money). I am so glad I did not opt for any of their meal plans, however if you do, be careful. On the Q&A page: The hotels MAP meal plan includes breakfast and dinner (excluding beverages) for US $89 per person per day (plus 20% tax & service). However, on the Policies Page: MAP (Breakfast and dinner) US $95 per person. (Don't forget the additional 25%). More misleading information. Q&A page: Is there a mini-bar in the room? Yes, and it is re-stocked daily. Sounds great- but you had better read a different page on the website that tells you that only the water inside the minibar is complimentary. Really does not matter- the selections inside the mini-bar are extremely sparce. Kelisha actually confirmed for me, via email, that bottled water was complimentary from the mini-bar. As such, every morning I asked the housekeeper for water for the minibar. Some days she left large bottles, some days small. On the final day of my stay, charges for US$30 (including 25% tax & service charges) appeared on my account for mini-bar water. Staff started to explain to me about small bottles vs. large bottles- after I objected quite strenuously, the charges were subsequently removed. Yet another misrepresentation- the lunch and dinner menus on their website are not the extremely limited menus we received in the restaurant each and every day. On top of that, they were always out of items on the limited menu- which was severely limited in the first place. First night- no quinoa or risotto. Days 3 and 4- steak? Sorry, were out. From what few items they did have, breakfast and lunch were edible at best. The pizza was one step below frozen pizza. After having the La Luna (chicken BLT) sandwich for lunch four straight days, I inquired as to why sometimes the chicken was warm and sometimes it was ice cold. I was informed that the chicken breasts were grilled in the morning, so the temperature depended on how long they were sitting out in the tray. Yum (not). Dinner was undoubtedly the best meal of the day. You had better enjoy pasta- we had six days of essentially pasta, tuna or mahi-mahi. Steak was available a couple of nights. From the extremely limited choices we had, the food was generally tasty and nicely prepared- thank you Albert! Attached is a copy of the dessert menu that we were handed every night, which was extremely funny because the first three nights they ONLY had ice cream (nutmeg, chocolate, or vanilla) available. Nights 4 and 5 they found one additional option, the Torta Caprese. Nights 6 and 7 they added a few more dessert options. COMMUNICATION. I completely understand cutting back during lean times, BUT let your guests know beforehand. Very poor communication = very dissatisfied guests. Albert felt bad for us, so one night he created a delicious off-the-cuff dessert for us. As for the staff, one informed me that approximately 80% or so were let go during the past year. They are obviously understaffed. The person taking your order in the restaurant is often the person making and serving drinks at the poolside bar, is also the person answering the phone at the front desk, is also the person serving your food- often at the same time. You cannot provide decent service when you have one or two people trying to do everything, and they make understandable mistakes trying to do simultaneous tasks. We felt terrible for the staff members. We also felt terrible for ourselves, who had paid to be here for the week. One night, we finished dinner and then sat; with no staff anywhere in the restaurant for the next 30 minutes, we left a gratuity on the table and we walked out. (Its not like they didnt know our room- for the first three nights we were the only overnight guests; a few more arrived later on in the week. They seem to be surviving off guests who visit for the day). The majority of the staff (mister happy aside) are indeed very friendly people, however they have clearly had no training in hospitality. Dwight was the only staff member to introduce himself by name (no one wears a name badge) the first time he saw us, and ask if he could be of assistance. At no time during the week did we see any staff who acted as if they were management. To summarize, yes, these are difficult times. That said, if you are going to invite guests to your property then they are entitled to either a) full services, or b) prior notice as to services they will not be receiving. We received neither. I am mostly disappointed in myself, for being duped, and by Marriott for labeling this a Category 7 properly. This is a Cat 4 at best- I do not know how or when it was last reviewed. Regardless, I have never seen a more utter, gross misrepresentation of a property or its services in my life. Sadly, the week was a complete waste of money, Marriott points and vacation time. Again, in the words of the owner, LaLuna is not for everybody. True- if you enjoy good service, nice facilities and a selection of food- LaLuna is not for you. If you do not enjoy stray cats underneath or adjacent to your dinner table in the restaurant- or hanging out by your cabin- La Luna is not for you. Lest I come off as one of those cranky individuals who loves to complain, I would refer you to the glowing 5 star review I wrote just 10 weeks ago for the aforementioned boutique resort in St. Lucia. I was hoping for a similar experience at La Luna, and could not have been more disappointed. There is nothing rustic here- it feels worn and neglected. Visit if you like, but you cannot say you did not know.

  

• RenBKNY

  03 marzo 2021
  A very unique place to relax and enjoy nature.

  My wife and I stayed at Laluna in mid January of 2021. During my visit, the hotel was not running at full capacity due to covid restrictions. However, the service was excellent and staff was excellent at making sure the facilities were kept up and our needs were met. We stayed in room 10. The view outside of our room was just stunning. It does require walking up a few flights of steps to get up to our room, so if you have issues with that, stay closer to the beach. The open air bathroom was strange at first but added to the wonderful experience. The AC keeps the mosquitos away from the main room and we had no issues. However, when you go to the bathroom, you will encounter mosquitos. Make sure to keep the mosquito repellant burning in the bathroom. The food and drinks were excellent. You can go in to the restaurant at any time they are open and order delicious food. Breakfast, Lunch and Dinner was excellent. We were obsessed with the seafood salad. There is a small boutique resort. There is no swim up bars or loud DJ's spinning records or people playing volleyball here. Its peaceful. Its relaxing. Its tranquil. If you visit Laluan, make sure you go with someone you love. You'll spend a lot of time laying around enjoying the amazing beach and natural views.

  

• kitakam

  03 marzo 2021
  Restaurant Service is Phenomenal

  We had a amazing time at the restaurant. Dwight was so intuitive and on point with his service. Definitely made me feel like going to La Luna every single day. He is a tremendous worker. The food was fresh and delicious. High quality ingredients and skilled chefs did a perfect job. La Luna is now my favorite place to eat.