Laguna Hotel

Comentarios destacados

• alfieatthelse

  04 enero 2016
  3 star max and terrible servoce

  it is like the crystal maze to find and once you do it is disappointing. I found myself with a bed that is circular and what seems to be prepared for a lady of the night. one thing to add, terrible service. whichever man worked on 040116 at 23.30 should be fired for pure rudeness. dire. do not stay here.

  

• viniandmarco

  27 septiembre 2016
  Good for location and breakfast. Bad for service and overall room quality

  I was recommended this hotel because this is a hotel that is generally used by communist party members on their trips to Shenzhen, and I have to say that, overall, it filled my expectations. THE GOOD: Breakfast. For the level of this hotel it is great whether you think Chinese or Western standards. You will have a selection of Chinese and western foods. Bread, meat, rice, fruits...although you will not find salmon nor cheese. If you are on a budget you will be able to eat so much and so varied that your next meal will be dinner. Also location is excellent because it is placed right in the middle of line 1 (chegongmiao). This means that you have easy access to anywhere in Shenzhen, from the electronics market to the great food court of Laojie (both along line 1, by the way). THE BAD: First and foremost the staff, but for the wrong reasons. I can tell they really want to help, but they just don´t have the experience nor knowledge. Typical examples are the complete disregard of the "do not disturb" sign (I strongly advice you to lock the door with the metallic clip), the attempt to show hard work by staying literally on top of you when all you want to do is eat in peace, their lack of an English command, and their attempts of billing you for their mistakes or things you didn´t order (more on that later). The rooms are also not well kept. Air conditioners are badly maintained and you will be lucky if you don´t develop a sore throat (a coworker and yours truly did). The carpet is dirty and there is this overall feeling that they do not use cleaning products whatsoever. THE UGLY: Some tips that will save you valuable time. 1. Write down, together with the deposit money or whatever other paper, the number of key cards they give you. A coworker and I had the experience of the staff giving us one keycard but thinking that they gave us two, and asking us to return the "phantom cards" because otherwise they would have to pay for them. Scam? Perhaps. 2. Give back the remote of the TV. My coworker watched two movies but was billed for three. I thought this could be a mistake he made selecting another movie or something until they asked me to pay for a movie...when I didn´t even power on the TV for the whole time. Furthermore, according to them, the movie was a Chinese movie...I do not know if this was an error in their system or another scam attempt. I should mention that they finally didn´t charge me anything after I asked to talk to management. 3. Make sure that everything in your room works. Look for wet marks under the A/C. Check that the safe box works. Check the lights. If you complain they will take forever (or never, as it was my case) to fix the issues. 4. Avoid using the A/C overnight. Otherwise you will expose yourself to throat infection. 5. Checkout with enough time. As the issues mentioned above (or scams, who knows!) will come during checkout, I recommend you to give yourself one hour just to handle them. This is precisely what saved my flight, and maybe the reason why these potential scams work...maybe some people will pay a couple of dollars so they are not retained at the check-in desk... IN CONCLUSION: I will come back to this hotel because of its value, the breakfast, and its location. However, I will make sure that A) I count and write down the number of keys. B) I inspect the room before unpacking and make sure everything works and C) I return the remote controller so they cannot try to bill me. By the way, maybe is also a good idea to state clearly that you will not use the minibar.

  

• AJ600

  19 octubre 2016
  worst hotel ive ever stayed in

  had guests for breakfast - cockroach and rats!!! room overall damp and dirty. forced to stay here because of work would never stay again could hear the breakfast cook spitting each morning onto the floor - needless to say I skipped breakfast

  

• chrisfaini

  04 enero 2017
  Economico bien para 2 dias de negocios

  un hotel con instalaciones muy simples, nada lujoso pero recomendable y cercano a un 4 estrellas, el desayuno del 1 al 10 mi nota es 7. esta muy bien ubicado dentro de un área de oficinas y áreas que cuentan con todo tipo de equipamiento y servicios.

  

• GayleUK

  01 marzo 2017
  Ok for one night once we found it

  location was good for a work meeting and we arrived late so weren't that picky. Hotel is part of an office block so not easy to locate (and you share the lift with all the workers so leave plenty of time to get out in the morning) rooms were modern and spacious and unusually for China, didn't smell of smoke. Breakfast was OK reception service erratic but that's not unusual here.