La Perla Blu

Comentarios destacados

• Mary M

  05 noviembre 2017
  Tricked by Booking.com and property management.Never got to stay here

  This ad for a low rate room near the train is a lure, with no intention to really guarantee this location. After the most dishonest exchange with this management I would like to know that I can warn others.They list many incorrect items.My husband is handicapped and I needed a location next to a train.My room was on the farthest possible.I asked about the shuttle they posted and was told the town didn't even have a taxi.They told me walking was our only choice.I even had to walk across the entire distance to fight with the office to get the room I booked.They never planned on giving me it.I was sent to illegal parking area on top of the hill by the castle,had to struggle down dangerous stairs to my door.Up a path to an old musty moldy room without even a drinking glass in the room.I meet another family in the same house just as unhappy that they didn't get what they reserved and yet another family with the same delima begging to have their accommodation changed that they were given on the sly. When I walked back down to the office I was forced to pay CASH even though the Booking said credit card was an option. No credit No shuttle No parking No breakfast on site No help or hotel staff! Not next to transportation or a taxi for a handicapped man with one leg. No help even with my bags. They should not be on [2]booking.com if they a a third party booking agent.

  

• EDHBrad

  25 junio 2018
  False Advertisement as a B&B

  Beware if you found this hotel on Booking.com! Finding the location of the property was nearly impossible - especially at night. The directions in maps takes you to one place. The address is in another place and when you do find someone to help, they walk you across town to another building. We followed a guy on his bike to the room. To check out you must walk around the block to a tour company. I have no idea where the included breakfast was served - probably somewhere else too. This is not a bed and breakfast as advertised. We ended up in an apartment in a rundown building. If it wasn't so late at night and we were not exhausted, we would not have stayed here and got our money back.

  

• Rachael7437

  07 agosto 2018
  Do not stay here

  This is more of a hostel than a hotel. Showers cold, ants in the rooms, and our family room was tiny. Breakfast - we didnt bother as it was packaged biscuits. Its really just an old dinghy block of flats converted into rooms. Despite advertising concierge service there is no staff present at all. Despite advertising panoramic views its just a balcony overlooking scrub and smelly rubbish areas. There is a noisy pipes in the bathroom making it difficult to sleep. You can get much better for your money elsewhere and I definitely do not recommend staying here. Be warned.

  

• laurenv06708

  31 agosto 2019
  Worst check in service

  I stayed here after a business trip primarily because it was 500 meters from the train station...it was not. I waited for over 30 minutes for someone to show up with a key to a random apartment that was not the building I reserved. I then had to walk an additional 10+ minutes dripping in sweat with all of my luggage. There was no breakfast...very, very dissatisfied. The mattress was additional awful. If I wanted an air bnb, I would have booked one and it most likely would have been amazing. This property is not wheelchair accessible.

  

• LisaS10811

  25 junio 2020
  Awful/rude management...do not advise!

  I have never written a negative review before. But the experience my boyfriend and I had checking into this b&b last weekend was truly truly awful! We live in Italy, in Tuscany, and we love to visit Liguria. In all of our experiences staying at small inns, b&b's or vacation rentals all throughout Italy, this is the worst customer service we have ever received! I cannot emphasize enough to avoid booking at this place! The manager of the inn, Beatrice, refused to meet us at the location we were told in booking instructions to go to. We had arrived during the first hour that it is possible to check in. She told us on the phone, in the rudest Italian possible (we speak Italian), that we should meet her at some random park that we did not know the location of. She could not be bothered to meet us at the b&b. What if we had big suitcases? When we got lost trying to find her, she actually blocked phone calls from my boyfriend. Luckily, a nice hotel worker met us instead and told us the accommodation that we had paid for was unavailable (then why did they accept our payment?) We were given a substitute accommodation, in which the bathroom/shower/bed was not very good. Finally, breakfast was included in the cost of our reservation. Beatrice was supposed to put a breakfast voucher in our room, but never did. Really awful management. Avoid the stress and rudeness and book somewhere else!